Role: Business Analyst
Location: West Sacramento, California
Responsibilities:
- Facilitate collaborative workshops and interviews with key stakeholders to gather and document comprehensive business requirements, ensuring alignment with organizational goals and objectives.
- Conduct in-depth analysis of existing processes and workflows, identifying pain points, bottlenecks, and areas for improvement.
- Identify critical workflows and ensure the workflows fit within the normal configuration and features of ServiceNow.
- Lead prioritization of workflows as needed for the effort’s prioritized phased approach.
- Lead and develop detailed process maps, flowcharts, use cases, user stories, customer journeys, and other visual aids to illustrate current and future state process designs, fostering a clear understanding among stakeholders.
- Collaborate closely with the ITSM/ITAM tool vendor to configure solutions that meet the organization's unique requirements, ensuring seamless integration with existing systems and workflows.
- Provide expert guidance and recommendations on industry best practices, and standards related to ITSM and ITAM domains, leveraging previous implementation experience and lessons learned.
- Serve as a liaison between business stakeholders, IT teams, and implementation vendor throughout the project lifecycle, facilitating effective communication, collaboration, and decision-making.
- Provide assistance with post implementation validation
Mandatory Skills:
- Experience within the last ten (10) years working as a Business Analyst with large organizations, leading or participating in the technical implementation of ITSM and ITAM solutions such as ServiceNow automating complex business processes, performing all the following activities:
- Creating and maintaining requirement management plan
- Assessment of analysis scope and tasks
- Planning business analysis tasks
- Facilitating joint application design (JAD) and/or collaborative design sessions
- Elicitation, definitions and documentation of various business, user, and system requirements
- Analysis for business process improvement, application design and workflow automation
- Modeling and documenting new functional requirements; use case development.
- Leading and working within cross-functional teams that include business subject matter experts, application architects, developers, and testers
- Work closely with the ServiceNow implementation vendor team
- At least seven (7) years of experience within the last ten (10) years producing business analysis deliverables shown in the following list: (CalSTRS may request deliverable related work samples during Phase 4, Interviews, of the Comparison Process)
- Business requirements, business rules, and business process model
- Use cases, functional requirements and/or functional specifications
- Non-functional requirements
- Stakeholder requests
- Procurement documentation
- Transition plans and/or implementation requirements
- Traceability matrices
Desirable Skills:
- Experience as a Business Analyst with the State or Federal government.
- Experience as a Business Analyst leading or participating in the technical implementation of ITSM and ITAM solutions, such as ServiceNow, including, but not limited to the following areas of focus:
- Incident Management
- Change Management
- Problem Management
- Configuration Management
- Hardware Asset Management
- Software Asset Management
- Cloud SaaS Cost Management
- Request Management – Service Catalog
- End User Experience
- Service Portfolio
- Asset Discovery
- Service Level Management
- IIBA Certified Business Analysis Professional (CBAP or CCBA). CalSTRS may request a copy of Certification.
- Experience in Agile project management methodology or Scaled Agile Framework.
- Experience in the ITIL Framework
Regards
Praveen Kumar
Talent Acquisition Group – Strategic Recruitment Manager