Position Overview
Operations Assistant keeps the office moving by providing outstanding customer service, supporting the
estimators by qualifying leads and scheduling estimates, and by maintaining the office, inventory, and
vehicles. The role requires a high level of organizational skill, a passion for supporting a talented team to
get their work done efficiently, and familiarity with online tools. It will suit someone who enjoys
interacting with customers, is able to organize multiple jobs simultaneously, and is passionate about
getting the job done effectively while contributing to a positive team environment.
Key Job Responsibilities
Customer Service
● Ensure that customer phone calls and emails are responded to with a sense of urgency in a
friendly and professional manner
● Support the work of the estimators by qualifying customers based on geography and rough scope
of work, creating new job records, and entering pertinent information as leads are received via the
internet and phone calls
● Help update job information throughout the lifecycle of the project
Office Support
● Using online tools including CRM, and in-house software, schedule estimators to attend customer
locations balancing factors like route optimization, estimator experience, and availability
● Maintain and order supplies and tools to ensure the installation team and the office is properly
equipped and stocked
● Accurately submit warranty registrations with suppliers as invoices are paid
Warehouse Management
● Keep the warehouse organized and safe
● Keep track of inbound and outbound shipments, following up with delivery providers where
necessary
● Manage the film inventory ensuring film is ready on time each day for the installers to collect and
accurately checked back in upon return
● Conduct accurate and timely inventory audits
● Maintain records of company vehicles ensuring regular maintenance is conducted and regularly
conducting cleanliness and mileage checks
Teamwork
● Be flexible and seek out opportunities to help other office team members experiencing
high-volumes of work.
● Maintain a high level of productivity and customer service by stepping into Ops Manager duties
as required
Job Requirements
● Responsive and friendly customer service
● Effective organization of multiple concurrent jobs
● Strong written and verbal communication skills
● Familiarity working with online tools like g-suite
● Knowledge of window film is a plus but training will be provided
● CRM experience is a plus
● Sales experience is a plus
Competencies
● Planning and Organizing
● Customer Service
● Attention to Detail
● Follow Through
Desired Skills and Experience
Operations Assistant keeps the office moving by providing outstanding customer service, supporting the
sales/estimators by qualifying leads and scheduling estimates, and by maintaining the office, inventory, and
vehicles. The role requires a high level of organizational skill, a passion for supporting a talented team to
get their work done efficiently, and familiarity with online tools. It will suit someone who enjoys
interacting with customers, is able to organize multiple jobs simultaneously, and is passionate about
getting the job done effectively while contributing to a positive team environment.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.