Must-haves
3-5 years data entry and customer service experience coming from a high call volume environment
Ability to handle a fast paced environment
Detailed orientated, ability to multitask and possesses great organizational skills
Must be able to utilize a headset and computer terminal and navigate through multiple systems to input and retrieve information
Comfortable with Microsoft Windows environment including Excel and Word
Excellent writing and verbal communication skills
Plus:
HVAC or similar industry experience
Experience with creating work orders for service requests or any experience with work orders
Day-to-Day
Under general direction, the Customer Service Representative will serve as the primary interface with our customers. This position will be responsible for acquiring inbound calls and emails, accessing the nature of the calls, and creating work orders in the IFS system.
Receive high volume inbound calls/emails, identify the nature of the call/email and document all information according to standard operating procedures.
Create work orders for service requests and relay information to appropriate dispatchers.
Obtain and accurately enter new customer information into the IFS system.
Distribute new customer form to accounts receivable manager for approval.
Maintain customer database master files.
Manage and distribute customer complaints accordingly.
Any other duties and responsibilities as assigned by the Manager.
Work Authorization: Open
Hourly Pay: $20-24/hr