This job is part of WWT’s Strategic Resourcing services. The candidate will support a WWT customer and be employed by one of WWT’s preferred partners.
Why WWT?
At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits, and by delivering cutting-edge technology solutions for our clients.
WWT was founded in 1990 in St. Louis, Missouri. We employ more than 10,000 people globally and closed nearly $20 billion in revenue in 2023. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to have been included on the FORTUNE "100 Best Places to Work For®" list 12 years in a row!
Job Title: Field Tech
Location: Emeryville, CA
Duration: 12 months+
Job Responsibilities:
Looking for a proactive technician to assist with help desk tickets, imaging laptops, level 2 support, and any other support issues that may occur on-site.
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Troubleshoot and resolve IT problems in a timely manner to minimize downtime
- Set up and maintain user accounts and profiles within various systems and applications
- Imaging laptops
- New employee tech onboarding
- Troubleshooting hardware such as Lenovo Docking Stations, iPhones and apps, server issues, and laptops
- Onsite as needed but could be 3-4 days when new hardware needs to be received or there are asset updates
Required Skills:
- Proven experience as a Helpdesk Technician or similar role
- Proficiency in troubleshooting software and hardware issues.
- Microsoft applications
- Imaging laptops
- Troubleshooting iPhones/iOS apps
- Relevant certification or degree in Information Technology or a related field is a plus
- Ability to work independently and efficiently, demonstrating initiative and a proactive approach to problem-solving.
- Excellent problem-solving and communication skills.
- 3-5 years of experience as a Field tech or help desk tech
- Experience with ServiceNow