The IT Support Technician is responsible for providing hands-on technical assistance with computer systems, hardware, and software at the Kia Forum. As part of a larger enterprise IT group, the IT Support Technician will work closely with various team members to develop, deploy and implement Information Technology Services, Best Practices, Standards, and Operational Efficiencies based on an ITIL Service Management Framework. This is a part-time position.
Principal Duties And Responsibilities
Operations:
- Support the day-to-day operations of the Kia Forum’s technologies and services including operating systems, servers, applications, security tools, email systems, desktops, laptops, software & hardware, ensuring systems are available and operational, troubleshooting and remediating issues as they arise.
- Work with the corporate IT team and the IT Managed Service Provider to remediate user-related incidents and requests in a Windows and Mac environment.
- Setup, troubleshoot and repair computer systems, hardware, and peripherals.
- Support the employee lifecycle including account provisioning, license management, systems, equipment procurement, and tool and application setup.
- Serve as the first point of contact for employees seeking technical assistance over phone, ticketing systems, instant messaging and email.
- Perform research on potential technology solutions in support of procurement efforts.
- As part of the corporate IT team, participate in cross-training, knowledge sharing, and staff rotations across the various office locations to facilitate skills development for the entire team and allow for resources to be shared across offices and events.
- Verify technology standards and best practices are maintained across the organization. Adhere to IT Services policies and procedures (including incident, problem, and change management).
- Ensure ongoing compliance with regulatory requirements, evaluate controls to help mitigate negative outcomes through prevention, detection and correction.
- Create technical documentation and user training materials as needed. Document recurring issues & processes to create knowledge base articles.
- Monitor third-party software applications.
- Practice asset management for IT hardware, software, and equipment.
- Analyze & support business disaster recovery and continuity procedures.
Event Support:
- Participate in pre-event meetings to review and understand event technology requirements.
- Contribute to the development and maintenance of IT checklists with the focus on completeness and accuracy.
- Support the setup and breakdown of IT equipment and event technology needs.
- Provide support during events, troubleshooting technology issues as they arise.
- Work with business partners to ensure integrated venue technology is operational, this includes but not limited to POS systems, Digital Display boards, ticketing systems, etc.
- Participate in post-event reviews to discuss lessons learned from a technology perspective with the goal of bettering the experience for future events.
Qualifications:
- Associates degree in Computer Science, Information Technology, or equivalent work experience.
- 1-3 years enterprise technology experience.
- Experience supporting Windows and Macs, M365, Azure, Active Directory, and Intune.
- Ability to work a flexible schedule including nights and weekends to support live events.
- Excellent communication skills (verbal and written) with the ability to communicate with others in the company across technical and non-technical roles.
- Experience with ITIL, ITSM preferred.
Target compensation range is $23-$25 per hour
The Kia Forum is a proud equal opportunity employer. It is our desire and intent that all employees enjoy a professional business working environment that is free from discrimination and harassment. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.