Job Title
Associate Human Resources
Contract Duration
4 months contract with possibility of extension
Work Schedule
10:00am - 7:00pm EST (No flexibility in time)
Location
Tampa, FL (Hybrid - Mostly remote engagement - Must come into office as needed for training and team engagement activities.)
Job Description:
- This person will have the opportunity to learn about the many aspects of human resources administration as they provide customer service support to staff members and managers as a member of our service delivery team.
- Additionally, the Incumbent will work with highly confidential information of all staff at all levels within the organization.
Top 3 Must Have Skill Sets:
- Bilingual - Able to Read, Write, and Speak Spanish Fluently
- Previous employment experience in Human Resource
- Phone Customer Service experience.
- ServiceNow experience is preferred.
- Workday or other HR tool experience preferred.
- Key Soft Skills: Communication, Teamwork, Positive Attitude, Active Listening, Confidentiality, and Problem Solving.
Day to Day Responsibilities:
- Work with highly confidential information of all staff at all levels within the organization.
- Provide customer service support to staff members, managers, and HR as a member of our service delivery team. HR Support is provided for HR requests received via phone, email, or Self-Service cases.
- Triage or resolve inquiries within the HR Case Management system according to defined processes and procedures.
- Provide navigational support/answers regarding Workday, payroll, or any wide variety of HR topics.
- Perform limited transactions in Workday and provide suggestions for system improvements.
- Providing superb customer service as measured by Service Level Agreements and contact center KPI metrics.
- Support and back up other team members in their daily activities while encouraging and sustaining a positive work environment that fosters team performance through their own work and behavior.
- Manage other assigned activities as necessary.