Passion for Making a Positive Impact in Healthcare
Are you dedicated to helping others and looking for a fulfilling career in healthcare? We invite you to explore an opportunity that offers the flexibility of remote work while making a difference in clients' lives.
Role Overview
As part of our customer service team, you will play a crucial role in providing exceptional support to our clients and members. Your primary responsibilities will involve managing calls related to policy management, benefits, and claims inquiries, ensuring that our members receive outstanding service with a focus on accuracy and efficiency.
Key Responsibilities
- Member and Provider Support: Handle inbound and outbound calls professionally, providing accurate information about membership options, benefits, and account status.
- Application Processing: Review and process membership applications to ensure all requisite information is complete and accurate.
- Data Entry and Management: Maintain and update member information in CRM systems, ensuring data integrity across accounts.
- Multitasking: Effectively balance calls, paperwork, and database updates while upholding high-quality standards.
- Quality Assurance: Conduct regular audits of member data for compliance with standards and regulations, addressing discrepancies as needed.
- Collaboration: Partner with various teams to resolve issues and enhance service delivery.
- Process Improvement: Identify and implement opportunities for process enhancements to improve client satisfaction and operational efficiency.
What We Offer
- Work/Life Balance: Enjoy a predictable schedule that accommodates your lifestyle.
- Paid Training: Comprehensive training program designed to set you up for success.
- Benefits: Medical, dental, life, and vision insurance, Health Savings Account, 401K, and paid time off.
Schedule
- Full-Time, Remote Position
- Hours: Monday - Friday, 9:00 AM - 9:00 PM EST (with a designated schedule within this timeframe) and Saturday, 10:00 AM - 2:00 PM EST
Qualifications
- Education: High school diploma or equivalent.
- Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM systems or membership databases; strong typing and data entry proficiencies.
- Attention to Detail: Ability to detect and rectify errors in data.
- Multitasking Ability: Capability to manage multiple tasks effectively in a dynamic environment.
- Communication Skills: Excellent verbal and written communication skills.
- Problem-Solving Skills: Strong analytical abilities focused on delivering quick and effective solutions.
- Customer Service Orientation: A commitment to providing exceptional service to all clients.
Join us and become part of a team that values your contributions and supports your professional growth!
Employment Type: Full-Time