Title: Data Analyst
Location: Troy, Michigan
Type: Contract
Automotive Background.
Mandatory- Data Analyst with Automotive SW and Dealership/Vehicle Issues dashboards Experience.
RESPONSIBILITIES
o Identification of service delivery concerns, corrective action planning and resolution.
o Client relationship management, including attendance at scheduled and ad hoc client meetings.
o Provide responsive escalation support to address software failures and data issues affecting customer vehicles
o Complete technical training (online and hands on) to achieve technical proficiency
o Oversee team JIRA process. Ensure ticket/cases are managed and completed in a timely manner.
o Monitor SSH-related dashboards.
o Produce metrics reports used for team performance tracking and management updates.
o Identify automation opportunities to improve issue detection & resolution capability/efficiency
o Collaborate with the cross-functional SSH team to devise interim containment actions measures and establish preventative corrective actions.
o Achieve all customer handling/resolution objectives and metrics while seeking opportunities to improve efficiency.
ESSENTIAL SKILLS/EXPERIENCE
o 8+yrs of Strong project/program management experience and business acumen
o Experience and knowledge with JIRA cloud or similar software management tools.
o Strong computer skills
o Excellent communication and collaboration skills to build strong relationships with dealership personnel and cross functional teams
o Problem solving and critical thinking skills
PREFERRED SKILLS/EXPERIENCE
o Experience or firm understanding of the Vehicle Service Repair process
o Software Development &Data systems: basic understanding of software programming syntax and data system Interface
o Self-motivated problem solver with the ability to thrive in a dynamic environment and exhibits desire for continuous improvement
o Professionalism including customer service/interface skills/experience
Thanks,
Nutan Choudhary
Raas Infotek
Newark, DE 19702
Phone 3024496700 Ext-124
Email: Nutan.Choudhary@raasinfotek.com