Director of Cloud Operations and IT Infrastructure
Reports To: CTO
FLSA Status: Exempt
Location: NY – United States - Hybrid
Job Summary:
About The Team
Roots Automation brings together machine intelligence and human ingenuity in the form of advanced, intelligent Digital Coworkers. Think of a Digital Coworker as your ideal team member – digitized. Our Digital Coworkers are built with Artificial Intelligence and can think, read, and intuit like humans. They are pre-trained to understand and interact with data, documents, systems, and processes commonly found in Insurance. Their knowledge base is perpetually expanding with learning federated across our Customers. Digital Coworkers are always on, ultra-secure, and deliver ROI from day one. Roots Automation's Digital Coworkers free Insurance Professionals from inefficient, repetitive, soul-destroying work, thus enabling them to be more creative, collaborative, and innovative.
Job Overview:
Roots Automation is seeking a seasoned Director of Cloud Operations and IT Infrastructure to lead our DevOps, Cloud Support, and IT Infrastructure teams. This management position is pivotal in ensuring the seamless operation, scalability, and security of our cloud-based services and internal IT infrastructure. The ideal candidate will possess deep expertise in cloud technologies, particularly within Microsoft Azure, and demonstrate strong leadership abilities to guide a growing team of 10 professionals.
Key Responsibilities:
- Leadership & Management: Oversee and manage the DevOps, Cloud Support, and IT Infrastructure teams, ensuring alignment with business goals and objectives. Mentor and develop team members, fostering a culture of collaboration, innovation, and continuous improvement.
- Cloud Operations: Ensure the reliability, availability, and scalability of cloud infrastructure, with a focus on Microsoft Azure
- IT Infrastructure: Oversee general IT device provisioning, network infrastructure, and support services to ensure a secure and efficient workplace for all employees.
- Automation & CI/CD: Lead the design, development, and implementation of automation frameworks and CI/CD pipelines to enhance cloud infrastructure operations and accelerate deployment processes.
- Security & Compliance: Implement and enforce security best practices across cloud and IT environments, ensuring compliance with industry standards and regulations.
- Customer Collaboration: Coordinate with customer IT departments to deploy and support integrations, ensuring a seamless and secure experience for all stakeholders.
- Strategic Planning: Collaborate with senior management to develop and execute strategies for scaling cloud operations and IT infrastructure in alignment with the company’s growth trajectory.
Key Technology Requirements:
- Cloud Platforms: Extensive experience with Microsoft Azure, including App Services, Azure Functions, SQL Databases, Virtual Networks, and more. Knowledge of AWS and Google Cloud is a plus.
- Infrastructure Automation: Proficiency in Terraform, ARM Templates, and Azure DevOps Pipelines.
- Active Directory: Solid understanding of Active Directory Schema, OU Design, and AD replication topology.
- Containerization: Expertise in Docker, Kubernetes, and Azure Kubernetes Service (AKS).
- Monitoring & Analytics: Experience with Azure Monitor, App Insights, and Log Analytics.
Qualifications:
- Experience: 8+ years of experience in cloud infrastructure and services, with a focus on Azure. 3+ years of experience in a leadership role managing DevOps or IT infrastructure teams.
- DevOps: Proven experience with DevOps toolsets and methodologies.
- Leadership: Strong leadership and team management skills with a proven track record of mentoring and developing technical teams.
- Communication: Excellent communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders.
- Project Management: Experience with Agile methodologies and project management software.
- Problem-Solving: Ability to solve complex cloud infrastructure and networking challenges.