Responsibilities
Kforce has a client in Atlanta, GA that is seeking a Senior Data Analyst. Summary: The Senior Data Analyst will be part of the Customer Experience organization and will sit on a balanced product Team. This resource will frequently partner with other Senior Data Analysts along with UX, Product and Engineering resources to help identify and solve complex friction points related to the customer's journey. The Senior Data Analyst will need to be an expert with SQL, writing complex queries from scratch, building out new data sets and compiling the findings into a digestible self-service Tableau dashboards for Senior Leadership. The goal is to determine the frequency of occurrences, the value, and how to quantify the data. We aim to answer these questions and build products around them. The nature of this work involves creating new data sets rather than leveraging existing ones. The type of data this resource will be pulling/analyzing is related to customer communications(email, SMS). Responsibilities:
- Performs data collection, analysis, validation, cleansing, and reporting
- Designs, codes, tests, debugs, and documents ETL processes, SQL queries, and stored procedures
- Extracts and analyzes data from various sources, including databases, manual files, and external websites
- Responds to data inquiries from various groups within an organization
- Creates and publishes regularly scheduled and ad hoc reports
- Documents reporting requirements and processes and validates data components as required
Requirements
- Experience with relational databases and knowledge of query tools and/or statistical software
- Strong analytical and organizational skills
- Candidates who have supported analysis associated with the post sale journey of a customer, focused on the end customer outcomes or have worked to solve customer friction points at the root are highly sought after
- Background supporting the customer experience, or retail are highly preferred
- Strong business acumen
- Proven track record of collaborating with cross functional partners
Top Skills
- Expert in SQL
- Tableau experience
- Communication skills
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.