A large crypto company is looking for a contract Copywriter. This is a remote contract position.
As a Copywriter, you'll support content strategy and design for their B2C help center and internal knowledge systems to enable exceptional self-service, AI-assisted and live support customer experiences. You'll work closely with cross-functional partners to seamlessly deliver the right information to the right user at the right time.
Required Skills & Experience
- Clear, concise communication and the ability to distill complex concepts and information into simple language
- Exceptional organization and attention to detail
- Experience developing and managing desktop procedures, training content, internal documentation, Help Center content and/or change management in financial services or other highly regulated industries
- Flexible teammate, adaptable to the evolving needs of a high-growth and fast-paced organization
- BA/BS with 5+ years professional experience
What You Will Be Doing
Daily Responsibilities
- Partner cross-functionally with our Operations, Customer Success, Product, Self-Service and Automation, and Quality Assurance teams to eliminate customer friction, improve first-contact resolution, and reduce OpEx through effective, targeted content
- Develop, publish and maintain help articles and chatbot knowledge embeddings in KM’s Content Management System
- Critically review analyst procedures and job aids, checking for logic, usability, completeness and adherence to the underlying policies
- Conduct thorough content audits and gap analyses to identify and surface opportunities to eliminate, automate or optimize process inefficiencies
- Monitor and analyze user feedback and metrics to identify opportunities for further optimization
- Manage stakeholder relationships and collaborate with cross-functional teams to ensure alignment, effective change communication, and accountability in optimizing content for better customer experiences
Posted By: Greg Olsen