Summary
In collaboration with the Medical Director and Chief Executive Officer, will have authority and responsibility to contribute to and maintain an efficient, revenue-generating, dynamic medical department. Duties include but are not limited to performing full-time patient care, delivery of tele-health services, and participation in interdisciplinary team meetings. In addition, other meetings from IHP require Medical Director participation. Patient visits approximately 30 minutes per intake and 15 minutes per follow-up appointment. Closely work with the Behavioral Health and Dental departments to facilitate intra-facility referrals and coordinate patient care. Required patient load of 20 patients per day, 88 per week (
Wednesday admin day with no patients).
Primary Functions
Essential Duties and Responsibilities:
- Oversees and manages Medical Department staff in providing high quality services.
- Hires, trains, supervises, disciplines, and evaluates Medical Department staff.
- Conducts record reviews and other Quality Improvement activities and acts as leader of the Quality Improvement program for the Medical Department.
- Ensures that Nurse Practitioner staff are supervised.
- Develops and directs the provision of health education to patients and to the community.
- Ensures that patient satisfaction with Medical Department services is high.
- Directs oversight of clinic manager, back office (Medical Assistant) staff, policies, and procedures.
- Participate as a proactive representative of the Patient Centered Medical Home.
- Perform duties utilizing the Team-Based Approach.
- Attend Leadership Team, and monthly Board meeting and other meetings pertaining to Health Care Delivery at the discretion of the CEO.
- Participate and assist in practice transformation for Payment Reform.
- Provides general medical services to patients of all ages as appropriate for specialty and licensure.
- Provides emergency services when appropriate.
- Makes referrals to appropriate sub-specialists for specialized examination, diagnosis, and treatment.
- Coordinates with other departments to ensure adequate follow-up and continuity of care.
- Works with other clinic health professionals in providing comprehensive high-quality care to patients.
- Participates as a member of the agency’s management team in planning, organizing, directing, and controlling the medical clinic operation.
- Provides or coordinates in-service training for staff.
- Reviews and updates the Medical Policy and Procedures Manual on an ongoing basis, and approves all protocols used by the Medical Department.
- Completes or supervises the completion of required reports.
- Ensures high patient satisfaction for clients who use the Medical Department.
- Acts for the Corporation in grievance issues.
- Performs other duties as needed or assigned.
Qualifications
Minimum Qualifications:
- Medical Doctor degree from an accredited college or university.
- California Medical License in good standing.
- DEA Active Status.
- CPR BLS and ACLS certified.
- Possession of a valid California Driver License, automobile insurance, and a clean driving record.
- Board certified in Family Practice.
- Five years of clinical experience, preferably in an FQHC community clinic setting.
- Experience in Quality Improvement processes and policy development.
- Ability to lead a diverse team of staff.
- Microsoft and Window computer applications.
Preferred
- Experience serving a multinational, multicultural population.
- Two years of Supervisory/Leadership experience in a clinical setting.
Special Conditions Of Employment
- Current BLS CPR certification with American Heart Association.
- Has a clean driving record and insurance as required by the state.
- Has reliable transportation.
Knowledge, Skills, And Abilities
- Knowledge of sound medical techniques and ability to adapt them to be culturally appropriate.
- Ability to relate to the American Indian community and other minority populations.
- Demonstrated ability to work with health care and human services professionals.
- High degree of confidentiality, professionalism, diplomacy, and ability to interact with staff, clients, community members, and others.
- Excellent customer service, verbal, and written communication skills.
- Flexibility, initiative, and reliability.
- Demonstrated ability to be self-directed and results oriented.
- Demonstrated ability to be well organized, discrete, and an effective educator.
- Attention to detail and ability to multi-task.
- Excellent oral and written communication skills.
- Excellent time management skills.
- Excellent organizational skills and attention to detail.
- Ability to maintain confidentiality and meticulous records.
- Effective interpersonal skills.
- Able to deal effectively with a diversity of individuals.
- Ability to establish and maintain cooperative working relationships with all during work.
- Must be reliable and extremely trustworthy.
- Demonstrated proficiency in Microsoft Suite or related programs.
- Ability to learn other accounting software systems.
Physical And Mental Requirements
- Ability to sit, stand and walk for extensive periods of time.
- Manual and finger dexterity and eye-hand coordination for nursing care
- Ability to lift up to 20 pounds.
- Ability to stoop, squat, or bend frequently.
- Corrected vision and hearing within normal range to observe and communicate with patients and professional staff.
- Able to lift/move up to 40 pounds, move from place to place.
- Able to sit at a desk and work on a computer for prolonged periods.
- Able to stand, bend and reach for prolonged periods.
- Ability to do math, organize and prioritize workload, work effectively and efficiently under stress.
- Ability to supervise, multitask, understand, and follow instructions.
- Ability to proficiently read, write, speak, and understand English.
Working Conditions
Exposure to all patient elements, including communicable disease and blood borne pathogens. Will be working in a fast-paced medical environment which can be stressful and constantly changing conditions. Normal working hours are from 8:00 am until 5:00 pm with one hour for lunch. However, working hours may vary depending upon need. Will need to be flexible in performing tasks with limited discretion in making judgment decisions.
Customer Service
- Actively supports, promotes, and works to fulfill the Mission, Vision, and core values of SDAIHC.
- Provides excellent internal and external customer service.
- Demonstrates SDAIHC’s Standards of Customer Service Behavior: Compassion, Attitude, Communication, Appearance, Sense of Ownership, and Teamwork.
- Participates in on-going customer service training.
- In every action, seeks to promote SDAIHC as a top service organization.
Quality Management
- Contribute to the success of the organization by participating in quality improvement activities.
- Complies with all SDAIHC policies and procedures and proactively participates in the implementation of new initiatives.
- Participate and ensures continuous quality improvement process as directed by clinic leadership.
Safety
- Ensures regulatory compliance and adherence with policies and procedures related to safe work practices.
- Participate in infection prevention through appropriate use of infection control measures during patient treatment and patient interactions.
- Ensure compliance with regulatory requirements for maintaining physical spaces, equipment, and supplies.
- Uses all appropriate equipment and/or tools to ensure workplace safety.
- Immediately reports unsafe working conditions.
Privacy/Compliance
- Maintains privacy and security of all patients, employee, and volunteer information and access to such information. Such information is accessed on a need-to-know basis for business purposes only.
- Complies with all regulations regarding corporate integrity and security obligations. Reports on unethical, fraudulent, or unlawful behavior or activity.
- Upholds strict ethical standards.
Preference is given to qualified American Indian/Alaskan Natives in accordance with the American Indian Preference Act (Title 25, U.S. Code Section 472, 473 and 473a). In other than the above, the San Diego American Indian Health Center, is an equal opportunity employer.
San Diego American Indian Health Center is an Equal Opportunity Employer. We encourage applications from all individuals regardless of race, religion, color, sex, pregnancy, national origin, sexual orientation, gender identity, gender expression, ancestry, age, marital status, physical or mental disability or any other protected class, political affiliation, or belief.