⚡ Customer Success Manager (CSM)⚡
🌎 Texas (Remote) 🌎
💼 CX solutions platform (Financial institutions) 💼
The Company:
Well-backed Series A Fintech. Their innovative (AI backed) CX software allows financial institutions to communicate more seamlessly and securely.
The Role:
As a Customer Success Manager (CSM), you will play a pivotal role in ensuring our clients' success with our client’s unified conversation platform. Your goal will be to ensure customer satisfaction, foster long-term relationships, and drive platform adoption and usage. You will act as a trusted advisor, proactively addressing any concerns, identifying growth opportunities, and ensuring a seamless customer experience.
Key Responsibilities:
- Guide new customers through onboarding and provide tailored training for effective platform use
- Build lasting customer relationships, serving as their trusted advisor and main contact
- Track customer engagement and recommend ways to boost platform adoption
- Resolve customer issues swiftly, coordinating with internal teams to ensure satisfaction
- Collaborate with sales to drive renewals and identify upsell opportunities
- Gather customer feedback to advocate for their needs and drive product enhancements
Requirements:
- 5+ years of experience in a customer success, account management with a strong product focus
- 3-5 years’ experience handling complex fintech products and/ or working with Financial Institutions
- Strong understanding of customer relationship management and customer success principles.
- Comfortable interacting with C-level executives and building strong relationships
- Strong problem-solving abilities and a proactive approach to customer success.
Remuneration and benefits:
- Competitive and appealing compensation and time off paid package
- Generous benefits coverage
Next Steps:
If the above description sounds like you then we’d love to hear from you! Please click on the “Easy Apply” button at the top of this page and follow the instructions to send us your application. Alternatively, feel free to drop an email to {anda-stefana.suteu@storm2.com} if you prefer.
⚡ Storm2 is a specialist FinTech recruitment firm with clients across Europe, APAC and North America. To discuss open opportunities or career options, please visit our website at www.storm2.com and follow the Storm2 LinkedIn page for the latest jobs and intel.