Overview
We are seeking a motivated Pharmacy Medication Ordering Specialist/Call Center Representative to join our growing team. The ideal candidate will be proficient in English and possess excellent communication skills to assist customers effectively. This position offers an opportunity to work in a dynamic environment and provide exceptional customer service.
Duties
- Answer incoming and conduct outbound calls professionally and provide information about products or services
- Handle customer inquiries and resolve issues promptly
- Utilize computer systems to track, gather information, and troubleshoot customer inquiries
- Perform data entry tasks accurately and efficiently
- Communicate effectively with customers in a clear and concise manner
- Analyze customer needs and recommend appropriate solutions
- Maintain a high level of professionalism and patience to ensure customer satisfaction
Experience
- Pharmacy, healthcare insurance, medical billing, hospital, or related experience required
- Proficiency in English; bilingual abilities, especially in Spanish, are a plus
- Strong customer service skills with the ability to handle various types of customers
- Familiarity with medical terminology is advantageous
- Experience with data entry and using computerized systems is required
- Multilingual capabilities are beneficial for diverse customer interactions
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Paid training
- Vision insurance
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
Experience:
- Call center: 3 years (Required)
- HIPAA: 2 years (Required)
Location:
- Pittsburgh, PA (Required)
Work Location: Remote