Description
Join our team as a Remote Nurse Triage professional, where you will play a vital role in providing compassionate and timely medical advice to patients over the phone. In this position, you will be instrumental in guiding patients through their healthcare needs, especially during emergencies or after-hours requests. Your responsibilities will include assessing patient symptoms, delivering accurate medical guidance, and coordinating necessary care, all while upholding the highest standards of patient care and professionalism.
Key Responsibilities
- Conduct thorough telephonic assessments of patient symptoms to determine the appropriate level of care needed.
- Provide accurate and timely medical advice to patients, following established protocols and guidelines (utilizing the Schmidt/Thompson “gold standard” protocols).
- Triage incoming calls and effectively prioritize medical needs.
- Document all patient interactions and assessments with precision and care.
- Collaborate with healthcare providers, including physicians and emergency services, to ensure seamless patient care coordination.
- Adhere to legal and ethical standards while providing telephonic medical advice and care.
- Utilize medical resources and databases to provide up-to-date and accurate information for patient care.
- Communicate clearly with patients to ensure they understand and can follow medical advice and instructions.
- Adapt to a variety of telephonic medical scenarios, effectively managing patient concerns with empathy.
- Engage in ongoing training and education to stay current with medical protocols and best practices.
- Maintain a professional and empathetic demeanor in all patient interactions.
Shifts Available
We are specifically looking to fill positions for the 12 AM - 8 AM shifts.
Required Qualifications
- Active and unrestricted Registered Nurse (RN) license.
- Illinois State License (or willingness to apply promptly).
- Compact State Licensure (or willingness to apply promptly).
- Minimum of 2 years of clinical nursing experience, ideally in an emergency or urgent care setting.
- Proven experience in triage nursing or telephone triage.
- Strong understanding of medical terminology and healthcare processes.
- Excellent communication and interpersonal skills.
- Ability to assess and prioritize patient needs accurately and efficiently.
- Proficient in using electronic medical records (EMR) and telephonic communication systems.
- Strong critical thinking and decision-making abilities in high-pressure situations.
- Capacity to work independently and effectively in a remote environment.
- Knowledge of and commitment to legal and ethical standards in telephonic medical advice.
- Dedication to providing exceptional patient care and support.
- Flexibility to work varied shifts, including evenings, weekends, and holidays (specifically looking to fill the 12 AM - 8 AM shifts).
- Ability to multitask and manage telephonic nursing responsibilities effectively.
- Willingness to undergo background checks and clearances for remote nursing practice.
Employment Options
Full-time positions (32 hours/week) with benefits and part-time positions (minimum 15 hours/week) are available.
Employment Type: Full-Time