Job Title: Service Desk Technician
Overview: Are you a tech-savvy problem solver with a passion for customer service? We’re seeking a Service Desk Technician to join our dynamic team, supporting 2000 end users across various locations, including 120 on-site. This role offers a unique opportunity to work with cutting-edge technology in a collaborative, fast-paced environment.
Key Responsibilities:
- Tech Support: Provide top-notch Level 1 and Level 2 support for software, hardware, and networking issues.
- User Management: Manage user accounts and devices through Active Directory and Azure Intune.
- System Maintenance: Handle Windows 7 & 10 imaging, updates, and troubleshooting to ensure seamless operations.
- Incident Management: Quickly respond to and resolve IT support tickets, escalating when necessary.
- Training & Onboarding: Assist with onboarding new users and provide one-on-one training as needed.
What We’re Looking For:
- Experience: 2-3 years in a Service Desk role, with hands-on experience in Active Directory, Azure Intune, and Windows environments.
- Certifications: CompTIA A+ is required; Network+ and Security+ are a plus.
- Skills: Strong problem-solving abilities, excellent communication, and a customer-focused approach.
Why Join Us?
- Growth: Learn and work on a variety of technologies, building a robust skill set.
- Environment: Thrive in a fast-paced, team-oriented setting where collaboration is key.
- Flexibility: Enjoy a supportive work culture with occasional on-call duties and comprehensive training.
Ready to make a difference? Apply now to be part of a team where your technical expertise and passion for customer service will shine.