Our client, an industry leader in automated Parking Systems and Services, is looking for a Service Manager local to Orlando. This person will be responsible for achieving branch operational goals by managing customer service requests, management of 4 field technicians, and assisting in project installations. This individual will work cross functionally with sales, operations, project management to help deliver on project installations and servicing existing products. This role will require traveling to customer sites and back to their office, the expectation is 50% in the field and 50% in the office. This role is unique as you'll be in a hybrid role between technician work and managerial responsibilities. Our client provides a company vehicle and tools to travel to customer sites to fix mechanical, hardware, and software problems with their automated parking system. Problems that often occur are mechanical issues with access gates, cabling or network issues with POS Systems, credit card readers, and onsite camera's. This role will also be responsible for management & documentation of inventory and warehouse staff. Our client is looking to pay around 70k per year.
Required Skills & Experience
Experience managing scheduling, dispatching, debriefing technicians
Extensive experience in new cabling/telecommunication
Troubleshoot POS systems, Kiosks, access control, or networked devices
Excellent written and verbal communication skills
Ability to assist in P&L of a branch location