Role Description
Junior Cloud/ Infra Engineer
Associate I - Cloud Infrastructure Services
Who We Are
Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.
UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.
With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.
Visit us at UST.com.
You Are
UST is searching for a Junior Cloud/ Infra Engineer who will provide technical support for our cloud infrastructure, assisting with troubleshooting, issue resolution, and optimization of cloud services.
The Opportunity
- Provide technical support for our cloud infrastructure, assisting with troubleshooting, issue resolution, and optimization of cloud services.
- Collaborate with internal teams and external vendors to resolve customer inquiries and technical issues in a timely manner.
- Monitor the health and performance of cloud resources, responding to s and taking proactive measures to prevent service interruptions.
- Assist in the execution of monthly OS patch management activities, ensuring adherence to maintenance cycles and security best practices.
- Support automated backup processes through AWS Backup, including restoration tasks on an ad-hoc basis as needed.
- Assist in maintaining compliance and logging for all running instances, ensuring security and regulatory requirements are met.
- Utilize AWS Cloud Native tools whenever possible to streamline operational tasks and minimize costs.
- Document support processes, troubleshooting steps, and best practices to enhance knowledge sharing and improve efficiency.
- Participate in on-call rotations to provide 24/7 support coverage for critical issues and escalations.
This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.
What You Need
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Previous experience in a technical support role, preferably supporting cloud infrastructure in an AWS environment.
- Strong understanding of cloud computing concepts and technologies, including AWS services and best practices.
- Experience with monitoring tools, backup solutions, and patch management processes in cloud environments.
- Proficiency in scripting and automation to streamline operational tasks and workflows.
- Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to both technical and non-technical audiences.
- Strong problem-solving skills and ability to work under pressure in a fast-paced environment.
- AWS certifications such as AWS Certified Cloud Practitioner or AWS Certified Solutions Architect - Associate are a plus.
Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.
Role Location: Illinois
Compensation Range: $40,000-$60,000
Benefits
Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.
Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.
Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.
Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).
All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.
What We Believe
We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.
Humility
We will listen, learn, be empathetic and help selflessly in our interactions with everyone.
Humanity
Through business, we will better the lives of those less fortunate than ourselves.
Integrity
We honor our commitments and act with responsibility in all our relationships.
Equal Employment Opportunity Statement
UST is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and “fair chance” ordinances.
UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.
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Skills
Aws,Splunk,Cloudwatch,Aws Services