Description
Are you passionate about providing outstanding customer service? Do you thrive in a dynamic environment and have a keen eye for detail? We have an exciting opportunity for you!
We're looking for a dedicated Customer Service Representative to join our team in the Healthcare/NHS industry. This role is ideal for someone who excels in a high-volume call center and is committed to delivering top-notch service. Plus, you’ll enjoy the flexibility of a hybrid or remote work arrangement.
Responsibilities
- Handle a high volume of inbound and outbound calls with efficiency and professionalism.
- Deliver exceptional service to our clients, addressing their needs and inquiries promptly.
- Accurately process customer credit applications and maintain precise records.
- Monitor customer accounts, taking appropriate actions when needed.
- Perform data entry tasks with attention to detail and accuracy.
- Manage email correspondence and schedule appointments as required.
- Ensure the reliability and quality of service in a hybrid/remote setting.
What We're Looking For
- Excellent customer service skills with a professional demeanor.
- Ability to handle calls and correspondence effectively.
- Proficiency in data entry and order management.
- Strong written and verbal communication skills.
- Capability to adapt and learn quickly in a fast-paced environment.
- Ability to work both independently and collaboratively within a team.
- Strong problem-solving skills and the ability to make sound decisions under pressure.
- Commitment to confidentiality and adherence to ethical standards in the healthcare industry.
- Open to individuals with no prior work experience—your enthusiasm and willingness to learn are what matter most!
If you’re ready to make a positive impact and grow in a supportive environment, we’d love to hear from you!
Employment Type: Full-Time