Provides quality customer service in response to inquiries made via phone or e-mail from all nationwide Employees, Managers, HR Business Partners as well as all areas of operations.
Must have the ability to remain focused, professional, tactful and discrete when handling sensitive and/or confidential information.
Provides timely and accurate information over the phone, via email or other points of contact responses to employees.
Triage issues presented by employees and accelerate to Tier 2 specialists for resolution.
Follow up with employees upon closure of issues for satisfaction of resolution.
Works efficiently to resolve and close cases accurately and timely to meet Service Level metrics.