Who We Are
PCMI (Policy Claim Management International) is a fast-growing, leading provider of integrated software for Extended Warranty Management and Finance and Insurance (F&I) administration. We are a SaaS company that operates in a fast paced, entrepreneurial environment. Our 3 teams located in the US, Poland, and Thailand work collaboratively around the clock to build our PCRS platform that automates the full administration lifecycle of all extended warranties, F&I products, and service contracts for our customers.
What You’ll Do
As the Manager of Enterprise Project Management, you are responsible for orchestrating and driving successful outcomes on large client implementations. This pivotal role in Professional Services encompasses managing diverse workstreams, ensuring timely delivery, maintaining uncompromised quality standards, and promoting transparent communication amongst all stakeholders. This role will also provide strategic guidance and mentoring to project managers at PCMI.
In this role, you will be responsible for
- :Project Leadership: Navigate the end-to-end delivery terrain of the implementation, ensuring that project milestones align timely and within scope
- .Stakeholder Management: Serve as the central point of contact for both internal and client-side stakeholders, fostering regular, transparent, and constructive communication
- .Workstream Coordination: Supervise multiple workstreams, ensuring harmony and alignment with the overall program objectives
- .Risk Management: Proactively identify potential risks and issues, formulating robust mitigation and resolution strategies
- .Resource Allocation: Ensure optimal allocation and utilization of resources across workstreams
- .Budget Management: Oversee project expenditures, ensuring fiscal responsibility and providing regular financial updates to senior management
- .Quality Assurance: Uphold and enforce superior quality standards across all project deliverables
- .Documentation: Manage all project-related documentation, ensuring proper creation, maintenance, and archiving
- .Continuous Improvement: Advocate for and institute best practices and continuous improvement initiatives within the program
- .Team Leadership: Mentor and nurture the project management team, cultivating a culture of collaboration, accountability, and excellence
.
What You’ll Need to Join Our Te
amExperien
- ceBachelor’s degree in Business Administration, Computer Science or related field or equivalent work experienc
- e.Minimum 10 years of demonstrated Professional Services SaaS experience in project/program management, specifically in customer facing large-scale implementation
- s.Minimum 2 years’ experience leading and developing team
- s.Thorough understanding of project/program management techniques and method
- s.Excellent knowledge of performance evaluation and change management principle
- s.Proven capability to manage multiple, concurrent workstream
- s.Experience leading and mentoring team
- s.PMP (Project Management Professional) or PgMP (Program Management Professiona
l)
Ski
- llsDetail oriented with a high sense of accountabili
- ty.Excellent verbal and written communication skil
- ls.Excellent interpersonal and customer service skil
- ls.Robust analytical, problem-solving, and decision-making skil
- ls.Excellent organizational skills and attention to deta
- il.Excellent time management skills with a proven ability to meet deadlin
- es.Strong analytical and problem-solving skil
- ls.Strong supervisory and leadership skil
- ls.Ability to prioritize tasks and to delegate them when appropria
- te.Ability to function well in a high-paced and at times stressful environme
- nt.Proficient with Microsoft Office Suite and Smartsheet experience preferr
ed.
Why Work Fo
- r UsCompetitive Compensa
- tionHealth, Dental & Vision Insur
- anceShort & Long Term Disability Insur
- anceFlexible Spending Account (
- FSA)Voluntary Life Insur
- ance401k with Company M
- atchPaid Time
- Off10 Paid Holi
- daysPaid Parental L
- eaveCommuter Bene
- fitsAnnual Bonus Pro
- gramProfessional Development Opportunities & Certification Bon
- usesEmployee Ev
- entsOffice in Park Ridge, IL - Convenient location to Blue
Line
Note: There will be minimal travel to the Park Ridge, IL office and client meetings, up to
20%.
Although the role can be remote, PCMI can only hire employees in the following s
OHPATX