Seeking a Technical Writer/Training Lead which will be responsible for:
Analyzing training needs of multiple user groups with varying priorities across multiple systems and business processes
Writing and editing technical documentation
Conducting in-person trainings, as needed, for groups across the Commonwealth
Developing "how to" documentation for multiple users groups, systems, and processes
Developing curriculums, web based trainings, In-person Trainings and teaching aids
Ensuring training course content, navigation, learning materials, and standard operating procedures are functioning properly and kept current
On line help and troubleshooting
Maintaining documentation for technical and non-technical staff
In-person training to Division staff on emerging technologies
Responding to business partner questions and conducting Stakeholder meetings related to training
Working with technical and business staff to analyze documentation requirements.
Maintaining onboarding and certification documentation for internal and external business partners
Evaluating, developing, and executing the overall training approach for the Client Health Benefit Exchange and all associated business partners.
Serving as a project leader within the Department of Medicaid Services.
Required Qualifications:
Bachelor's degree, or equivalent combination of recent, relevant work experience
Proficient in Microsoft Product Suites (Word, Excel, and Visio)
Prior experience in a training role for an IT Application
Two years of professional experience in planning, coordinating, or conducting staff development and training courses, personnel administration or teaching, or professional experience in providing or administering human services or governmental programs
Excellent interpersonal skills and highly experienced at dealing with clients/users at all levels, singly and in groups