Description
We are excited to invite applications for the position of Telehealth Registered Nurse (RN) Program Manager to join our proposal team for a government contract supporting the Global Nurse Advice Line (NAL), a valuable service for Military Health System (MHS) eligible beneficiaries.
As the Program Manager for the Global NAL, you will lead a dedicated team of telehealth registered nurses providing triage services, self-care advice, and general health inquiries 24⁄7. The NAL also delivers essential customer service and care coordination, including provider locator support, military treatment facility appointment scheduling, urgent care referrals, and customized transfers to enhance military treatment facilities’ capabilities for eligible MHS beneficiaries. We are looking for an ideal candidate with extensive supervisory experience in healthcare, particularly in call centers or nurse triage, coupled with strong leadership and communication skills for effective program implementation.
Schedule and Remote Eligibility
This position is eligible for remote work for candidates residing in any U.S. state. The general work schedule will consist of 40 hours per week during regular day shifts, Monday through Friday.
Key Responsibilities
- Program Leadership: Inspire and supervise a team of healthcare professionals, showcasing your leadership, interpersonal, organizational, and communication skills.
- Program Implementation: Oversee the implementation of nurse triage programs, ensuring effective resource identification, allocation, maintenance, and necessary adjustments.
- Formal Planning: Create comprehensive plans for program execution, ensuring all aspects are well-defined and tracked.
- Performance Tracking: Monitor and report on program performance metrics to ensure alignment with organizational goals.
- Quality Assurance: Uphold the highest standards of patient care and quality assurance within call center operations.
- Regulatory Compliance: Ensure all programs and activities comply with relevant healthcare regulations and guidelines.
- Collaboration: Work closely with cross-functional teams to drive the success of healthcare programs and projects.
- Team Development: Assist with the hiring, training, directing, development, and evaluation of nursing staff.
- Call Center Operations: Oversee the education and monitoring of Call Center/Communications operations, ensuring excellent customer service through timely communication.
Requirements
- Minimum of 15 years of healthcare call center or nurse advice line experience.
- At least 5 years of supervisory or leadership nursing experience.
- Bachelor’s degree in nursing from an accredited university.
- Active RN license in any U.S. state, commonwealth, or District of Columbia.
- Master's degree in healthcare administration, business management, nursing, or a related field is preferred.
- U.S. Citizenship is required.
Please note that this position is contingent upon contract award, client approval, successful completion of a background investigation, and the ability to obtain and maintain a Public Trust/High-Risk clearance.
We are proud to be an equal opportunity employer. Qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.
Employment Type: Full-Time