Role: Project Manager – ServiceNow
Location: Calgary, AB (Hybrid)
Mode: Contract
• 7+ years of project management
• PMP certified is an asset
• Have done ServiceNow implementation
Responsibilities:
• Review upcoming business change requests with multiple businesses.
• Document details of IT changes that will be occurring for the product.
• Coordinate and resolve gaps in information and prioritize the execution of changes along with the Business.
• Organize changes in sprints with the implementing teams.
• Proactive Communication of timelines of changes and upcoming releases.
• Manage the timely delivery of work with multiple teams.
• Identify and escalate Risk/delays proactively.
• Make sure all agreed documentation and sign offs are captured as per internal IT process.
• Coordinate Release management, test management, and change management in client environment
• Manage Upgrade (Test / validation) of the application to next version of Service Now
• Provide daily operational support
Desired Skills:
• Experience managing medium to large sized projects in Agile or Hybrid way.
• Working experience in a large multinational, geographically diverse environment.
• Experience with ServiceNow based application development.
• Excellent communication skills, both written and verbal.
• Ability to establish and maintain strong relationships.
• Problem solving and root cause identification skills.
• Must be a team player and able to work collaboratively.