Position Summary
We are seeking a dedicated and experienced Global Nurse Advice Line (NAL) professional to join our team. In this role, you will provide access to telehealth registered nurses for triage services, self-care advice, and general health inquiries, available 24⁄7. You will also offer customer service and care coordination, which includes:
- Provider locator support
- Appointment scheduling with military treatment facilities
- Urgent care referrals
- Tailored transfers to enhance the capabilities of military treatment facilities for eligible MHS beneficiaries
The ideal candidate will possess extensive supervisory experience in healthcare, particularly in call centers or telehealth settings, along with strong leadership and communication skills to effectively implement programs and projects.
Schedule
This is a full-time position, requiring 40 hours per week, with a schedule of Monday through Friday during the day shift. On-call duties will also be part of this role. Remote work is an option for candidates residing in any U.S. state or Washington D.C.
Responsibilities
- Communicate effectively with healthcare providers, nurses, customer service associates, and other team members through remote and telehealth capabilities.
- Provide constructive feedback on opportunities to enhance the quality of care and streamline operational processes.
- Conduct audits and related functions to ensure compliance with regulations and guidelines.
- Thrive in a virtual team environment while working remotely.
- Offer expertise in electronic medical records.
- Guide nursing staff and patients according to the protocols and capabilities of the military health systems nurse advice line.
Requirements
- A minimum of 5 years of clinical practice experience, with specific expertise in telehealth, nurse advice lines, or remote clinical consultations.
- Board certification in a relevant specialty, such as family medicine, internal medicine, emergency medicine, or other fields pertinent to telehealth and clinical advice.
- Possession of an active, unrestricted medical license in any U.S. state or Washington D.C.
- Ability to pass any required credentialing or background checks as mandated by the contracting office.
- U.S. citizenship is required.
Additional Information
This position is contingent upon contract award, client approval, completion of a favorable background investigation, and the ability to obtain and maintain a Public Trust / High-Risk clearance.
We are an equal opportunity employer, and we welcome applications from all qualified individuals. All applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.
Employment Type: Full-Time