Overview
Join our team as a Remote Nurse Triage professional, where you will play a vital role in providing compassionate and timely medical advice to patients over the phone. This position is essential for ensuring that patients receive the appropriate guidance and support, particularly during emergencies or after hours. You will assess patient symptoms, deliver medical advice, and coordinate necessary care, all while upholding the highest standards of patient care and professionalism.
Key Responsibilities
- Conduct telephonic assessments of patient symptoms to determine the appropriate level of care needed.
- Provide accurate and timely medical advice based on established protocols and guidelines (following the nurse triage “gold standard” protocols of Schmidt/Thompson).
- Triage patient calls and effectively prioritize medical needs.
- Document all patient interactions and assessments accurately and thoroughly.
- Collaborate with healthcare providers, including physicians and emergency services, to coordinate comprehensive patient care.
- Adhere to legal and ethical standards while providing telephonic medical advice and care.
- Utilize medical resources and databases to ensure access to accurate and up-to-date information for patient care.
- Communicate effectively with patients to ensure their understanding and compliance with medical advice and instructions.
- Adapt to various telephonic medical scenarios and skillfully manage patient concerns.
- Participate in ongoing training and education to stay current with medical protocols and best practices.
- Maintain professionalism and empathy in all patient interactions.
Shift Availability
We are looking to fill positions for the 12 AM - 8 AM shifts.
Required Qualifications
- Active and unrestricted Registered Nurse (RN) license.
- State of Illinois license (or willingness to apply promptly).
- Compact State Licensure (or willingness to apply promptly).
- Minimum of 2 years of experience in clinical nursing, preferably in an emergency or urgent care setting.
- Proven experience in triage nursing or telephone triage.
- Strong understanding of medical terminology and healthcare processes.
- Excellent communication and interpersonal skills.
- Ability to assess and prioritize patient needs accurately and efficiently.
- Proficient in using electronic medical records (EMR) and telephonic communication systems.
- Strong critical thinking and decision-making abilities in high-pressure situations.
- Ability to work independently and effectively in a remote environment.
- Knowledge of and adherence to legal and ethical standards in telephonic medical advice.
- Commitment to providing exceptional patient care and support.
- Flexibility to work varied shifts, including evenings, weekends, and holidays (specifically looking to fill the 12 AM - 8 AM shifts).
- Ability to multitask and manage telephonic nursing responsibilities effectively.
- Willingness to undergo background checks and clearances for remote nursing practice.
Position Types Available
- Full-time with benefits (32 hours/week).
- Part-time (minimum of 15 hours/week).
Employment Type: Full-Time