Clinical Service Assistant
Location:
Within 50 Miles From Pulse Point Office In
Cerritos, CA
Build The Possibilities, Make An Extraordinary Impact
Responsible for providing non-clinical administrative support to clinical associates, nurse managers and nurse leads in the nursing unit.
How You Will Make An Impact
- Supports systems, workflow, and reporting-related requirements of the unit.
- Identifies trends and opportunities for additional associate training on unit workflow and processes. Monitors unit workflow and processes and identifies opportunities for improvements.
- Provides administrative support to associates to help in identifying and resolving workflow and process issues.
- Assists leads and management with the implementation of new and existing non-clinical policies and procedures. Runs ad-hoc reports.
- Provides user acceptance training coordination on new systems and enhancements, and provides input on new unit procedures, policies and workflow related topics.
- Processes HIP alerts, routes facsimiles and coordinates dialer campaigns.
- Works with referral services associates to ensure seamless processes.
- Provides administrative support including triaging help desk tickets, monitoring group email/voice mail boxes, participating in clinical Rounds, and processing internal referrals.
- Enters manual data (surveys, labs, pilots and other ancillary manual entry requirements) and manages HRS exception reviews.
- Supports workforce management, RN licensure, and other special projects.
Required Qualifications
Requires a H.S. diploma or equivalent and a minimum of 1 year experience in a business or health care setting; or any combination of education and experience which would provide an equivalent background.
Preferred Qualifications
AS degree in a related field and prior experience in a healthcare or managed care environment preferred
For candidates working in person or remotely in the below location(s), the salary* range for this specific position is
$19.73 to 29.60
Location:
Cerritos, California
In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws
.
- The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.