About Quench
Quench's purpose is to impact people's lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Quench bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,200 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit www.quenchwater.com.
About Culligan
Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solution for businesses. Culligan's network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many of Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit www.culligan.com.
Values: 5Cs
Culligan as One
Customers come first
Commitment to Innovation
Courage To Do What's Right
Consistently deliver exceptional results
We are looking for a Collections Analyst who is driven and passionate about reducing delinquency and providing outstanding service to our customers. The successful candidate will treat all our customers and team members ethically and respectfully, creating relationships built on trust. Quench operates under a remote-first, hybrid work model. We balance the flexibility of working from home with the expectation that the team may occasionally be onsite for critical meetings, training, conferences, and as required by leadership.
Essential Functions
- Manage a specific portfolio to materially reduce overdue accounts (+60, +90, etc.) over time on both a dollar and percentage basis in alignment with quarterly objectives.
- Ability to meet and exceed established team and individual collections goals and KPIs
- Negotiate with customers to resolve outstanding balances securing mutually beneficial payment arrangements to maximize cash collections
- Escalate accounts for assistance with collections in accordance with the established escalation path
- Reconcile and resolve customer discrepancies caused by missing invoices, billing errors, unapplied and misapplied cash providing customers with copies of invoices and statements upon request
- Understanding of and compliance with all applicable Federal, State and Local laws and regulations that regulate the collections industry
- Maintain regular and reliable attendance
Qualifications
- 1-3 years of collections experience in a business-to-business environment, with proven ability to reduce overdue accounts on both a dollar and percentage basis for an assigned portfolio
- Strong problem-solving and analytical skills with attention to detail
- Ability to professionally communicate both with internal and external customers
- Excellent customer service skills with the ability to negotiate when necessary and handle difficult customer situations
- Proficiency with Microsoft Office Suite with mid-level Excel skills
- Experience with Salesforce is a plus
Quench offers salary, commission, benefits, and incentive awards. We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.
Equal Opportunity Employer
We are committed to fostering an inclusive workplace and hiring employees without discrimination based on race, color, religion, gender, disability, age, or other factors prohibited by law.
Quench is an Equal Opportunity Employer.
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