3 months contract
FULLY ONSITE in West Hollywood
$45-50/hr W2
Specific Responsibilities
Provide end user workplace support including issue troubleshooting and resolution, upgrades and patches, new software installations and general Q&A across PC, Mac, Smartphones, Tablets, and Peripherals.
Install new workplace devices for end users including PC, Mac, Peripherals, smartphones, tablets, etc.
Research workplace solutions where standard offerings are not available and escalate/collaborate with Technical Lead for approval.
Assist with office moves; computer and peripheral disconnect and reconnect. Discuss and prioritize office moves with Client Services Manager
Escalate high priority and complex tickets to Technical Lead and/or Client Services Manager. Act as liaison between client and Subject Matter Expert until ticket is closed.
Conduct PC Refresh For Windows And Mac Hardware
- Complete pre-site surveys, identify requirements for any hardware or software procurement
- Image, configure and install replacement computers
- Update asset management for all deployed and decommissioned equipment
- Ensure retired device is encrypted and ready for disposal
This position requires team members to share in a schedule rotation of working on all major holidays, weekends, early mornings, and late nights.
Lift 50 pounds or more.
Work indoors and outdoors in all weather and temperature conditions
Since this position will be supporting on and offsite facilities, walking and driving to various locations on-lot and off-lot is a normal part of our daily support model.
Qualifications/Requirements
Minimum 5 years recent experience providing Level 2 direct end-user support for a Fortune 500 company in a Microsoft Windows and Apple Macintosh environment
- Good knowledge of LAN/WAN protocols and configuration requirements
- Strong knowledge of Windows and Mac OS.
- Strong knowledge of iPhone/iPad, Android mobile devices
Desired Characteristics - Core Values
Integrity: Do the right thing and treat people right
Creativity: The environment and resources to dream new dreams
Teamwork: We're smarter and more dynamic together
Pioneering Spirit: The drive to invent the future
Ownership: Act like an owner, not a renter