This is a remote position.
Mid-Level Salesforce Administrator - US Only
Experience: 3+ years
Employment Type: Full-time, Remote
Base Salary: $90K-$100K
Phoenix Recruitment offers a variety of recruiting services to assist both employers and employees. They are specialized in marketing open positions, recruiting, and helping employers to find qualified candidates across various industries. Phoenix Recruitment has expertise in streamlining the hiring process. They can help ensure that the process is efficient, well organized, and compliant with relevant regulations.
Summary
The Salesforce Administrator will be responsible for ensuring the high performance of our Customer Relationship Management (CRM), Professional Services Automation (PSA), and Business Intelligence (BI) reporting systems. The IT Salesforce Administrator will be responsible for the overall maintenance, configuration, and support of our Salesforce instance.
What You’ll Do
- Maintain Salesforce configuration, customization, and performance
○ Customize and configure Salesforce and FinancialForce/ PSA to meet the specific needs of the organization
○ Develop and maintain custom objects, fields, record types, and page layouts
○ Create and manage automation processes using workflow rules, process builder, and flows
○ Maintain and manage Salesforce Sandbox environments and development life cycle
○ Monitor system performance and conduct routine maintenance tasks
○ Stay informed about Salesforce updates and new features, implementing them as needed
- Provide user support and training
○ Provide user support, troubleshoot issues, and resolve user-reported problems promptly
○ Conduct training sessions and create documentation to ensure effective use of Salesforce and FinancialForce/ PSA by all team members
- Monitor and maintain data management
○ Maintain data quality by enforcing data validation rules, duplicate management, and data cleanup activities
○ Regularly backup and restore data as needed
- Collaborate across project teams
○ Collaborate with cross-functional teams and business process owners to gather and document business requirements and translate them into Salesforce solutions
○ Responsible for facilitating the development of test cases, supporting user acceptance testing (UAT), and quality assurance (QA)
- Monitor integrations, third-party tools, and security
○ Maintain integration between Salesforce and other systems and applications, including Concur, and Sage Intacct connectors
○ Manage and configure third-party Salesforce apps and tools
○ Implement and maintain security policies, roles, profiles, and permission sets
○ Ensure compliance with data security and privacy regulations
- Develop reports and dashboards
○ Create and customize reports and dashboards to provide actionable insights for management and teams
○ Implement Salesforce Advanced Analytics tools to enable the business with accurate, real-time Business Intelligence for data-driven decisions
Requirements
- Experience as an IT professional with Salesforce Administrator certification (additional certifications, such as Advanced Administrator or Developer, are a plus)
- Salesforce operations or a similar role with strong knowledge of Salesforce configuration, customization, and administration, including custom objects and tools like FinancialForce/ PSA
- You have experience with Business Intelligence tools and analytics
- You are familiar with Apex, Visual force, and Lightning components
- You have a firm grasp of oofCRM & PSA operations best practices
- You have excellent communication, problem-solving skills, project management skills, and a strong ability to prioritize
- You can navigate and serve diverse and complex stakeholders
- You have experience working collaboratively in team environments that require strong interpersonal skills amongst diverse populations while demonstrating emotional intelligence
- You demonstrate the ability to take initiative—while remaining calm under pressure, identifying and acting upon the critical few tasks when faced with competing priorities
- You are a resourceful problem solver who can anticipate and adjust for unexpected barriers to success
- You possess excellent customer service skills and are comfortable working to deadlines
Benefits
- Professional development stipend
- 20 PTO days and 11 holidays
- Medical, dental, vision, and life insurance
- 401(k) match
Why Phoenix Recruitment LLC?
Phoenix Recruitment often has an extensive network of employers and candidates. This network allows them to tap into a pool of qualified candidates and connect them with suitable job opportunities. They can also leverage their connections to help employers find the right talent efficiently. Outsourcing the recruitment process to a specialized agency can save you time and resources, avoid delays, reduce administrative burdens, and increase the chances of finding the right fit for your organization.