This is a remote position.
Mid-Level Salesforce Administrator - Remote Job, 2-3+ Year Experience
Annual Income: $88K - $110K
A valid work permit is necessary in the US
About us: Patterned Learning is a platform that aims to help developers code faster and more efficiently. It offers features such as collaborative coding, real-time multiplayer editing, and the ability to build, test, and deploy directly from the browser. The platform also provides tightly integrated code generation, editing, and output capabilities.
Summary
The Salesforce Administrator will be responsible for ensuring the high performance of our Customer Relationship Management (CRM), Professional Services Automation (PSA), and Business Intelligence (BI) reporting systems. The IT Salesforce Administrator will be responsible for the overall maintenance, configuration, and support of our Salesforce instance.
What You’ll Do
- Maintain Salesforce configuration, customization, and performance
○ Customize and configure Salesforce and FinancialForce/ PSA to meet the specific needs of the organization
○ Develop and maintain custom objects, fields, record types, and page layouts
○ Create and manage automation processes using workflow rules, process builder, and flows
○ Maintain and manage Salesforce Sandbox environments and development life cycle
○ Monitor system performance and conduct routine maintenance tasks
○ Stay informed about Salesforce updates and new features, implementing them as needed
- Provide user support and training
○ Provide user support, troubleshoot issues, and resolve user-reported problems promptly
○ Conduct training sessions and create documentation to ensure effective use of Salesforce and FinancialForce/ PSA by all team members
- Monitor and maintain data management
○ Maintain data quality by enforcing data validation rules, duplicate management, and data cleanup activities
○ Regularly backup and restore data as needed
- Collaborate across project teams
○ Collaborate with cross-functional teams and business process owners to gather and document business requirements and translate them into Salesforce solutions
○ Responsible for facilitating the development of test cases, supporting user acceptance testing (UAT), and quality assurance (QA)
- Monitor integrations, third-party tools, and security
○ Maintain integration between Salesforce and other systems and applications, including Concur, and Sage Intacct connectors
○ Manage and configure third-party Salesforce apps and tools
○ Implement and maintain security policies, roles, profiles, and permission sets
○ Ensure compliance with data security and privacy regulations
- Develop reports and dashboards
○ Create and customize reports and dashboards to provide actionable insights for management and teams
○ Implement Salesforce Advanced Analytics tools to enable the business with accurate, real-time Business Intelligence for data-driven decisions
Requirements
- Experience as an IT professional with Salesforce Administrator certification (additional certifications, such as Advanced Administrator or Developer, are a plus)
- Salesforce operations or a similar role with strong knowledge of Salesforce configuration, customization, and administration, including custom objects and tools like FinancialForce/ PSA
- You have experience with Business Intelligence tools and analytics
- You are familiar with Apex, Visual force, and Lightning components
- You have a firm grasp of oofCRM & PSA operations best practices
- You have excellent communication, problem-solving skills, project management skills, and a strong ability to prioritize
- You can navigate and serve diverse and complex stakeholders
- You have experience working collaboratively in team environments that require strong interpersonal skills amongst diverse populations while demonstrating emotional intelligence
- You demonstrate the ability to take initiative—while remaining calm under pressure, identifying and acting upon the critical few tasks when faced with competing priorities
- You are a resourceful problem solver who can anticipate and adjust for unexpected barriers to success
- You possess excellent customer service skills and are comfortable working to deadlines
Benefits
- Professional development stipend
- 20 PTO days and 11 holidays
- Medical, dental, vision, and life insurance
- 401(k) match
Why Patterned Learning LLC?
Patterned Learning can provide intelligent suggestions, automate repetitive tasks, and assist developers in writing code more effectively. This can help reduce coding errors, improve productivity, and accelerate the development process.
The pattern recognition is particularly relevant in the context of coding. Neural networks, especially deep learning models, are commonly employed for pattern detection and classification tasks. These models simulate human decision-making and can identify patterns in data, making them well-suited for tasks like code analysis and generation.