Description
We are committed to providing outstanding car rental services for travelers seeking to explore some of the world's most stunning tropical destinations. Our mission is to ensure a seamless and enjoyable experience from the moment our customers book their vehicles to their return. We are passionate about delivering excellence and making tropical getaways unforgettable.
Key Responsibilities
- Customer Service: Deliver exceptional service via phone, email, and chat. Address inquiries, resolve issues, and ensure a delightful experience throughout the rental process.
- Data Entry: Accurately input and manage customer and rental information in our database. Maintain up-to-date and error-free records.
- Travel/Accommodation Bookings: Assist customers with booking accommodations, flights, and other travel arrangements to enhance their car rental experience. Provide recommendations for tropical destinations and local attractions.
- Scheduling: Coordinate and schedule vehicle rentals, manage booking calendars, and handle adjustments or changes to reservations.
- Communication: Serve as the point of contact between customers and our local rental partners, ensuring clear and effective communication for a smooth rental experience.
- Problem-Solving: Address and resolve any issues or concerns during the rental process promptly and professionally.
- Reporting: Generate and review reports on customer feedback, rental trends, and operational performance to support continuous improvement.
Qualifications
- Previous experience in customer service or a similar role, ideally within the travel or car rental industry.
- Strong data entry skills with a keen eye for detail and accuracy.
- Proficiency with scheduling software and travel booking systems.
- Excellent written and verbal communication skills.
- Ability to work independently and manage time effectively in a remote setting.
- A passion for tropical destinations and knowledge of popular travel spots is a plus.
- Familiarity with CRM systems and office software (e.g., Microsoft Office Suite, Google Workspace).
Benefits
- Competitive Salary: Receive a competitive salary based on your experience and qualifications.
- Remote Work: Enjoy the flexibility of working from home with adaptable working hours.
- Health and Wellness: Comprehensive health, dental, and vision insurance coverage.
- Retirement Plan: Access to a 401(k) plan with company matching.
- Paid Time Off: Generous paid time off (PTO) and holidays to support a healthy work-life balance.
- Professional Development: Opportunities for career growth and professional development through training and mentorship.
- Travel Perks: Enjoy discounts on car rentals and travel accommodations for personal use.
- Team Culture: Join a supportive and enthusiastic team that values innovation and collaboration.
Employment Type: Part-Time