Position Summary
We are seeking a dedicated and experienced Telehealth Registered Nurse (RN) Program Manager to join our proposal team for a government contract supporting the Global Nurse Advice Line (NAL). This vital service provides Military Health System (MHS) eligible beneficiaries with access to telehealth registered nurses for triage services, self-care advice, and general health inquiries, available 24⁄7.
Key Responsibilities
- Program Leadership: Lead and inspire a team of healthcare professionals, demonstrating exceptional leadership, interpersonal, organizational, and communication skills.
- Program Implementation: Manage the successful implementation of nurse triage programs, ensuring resources are identified, allocated, and maintained effectively.
- Formal Planning: Develop comprehensive plans for program execution, clearly defining and tracking all aspects of the process.
- Performance Tracking: Oversee the formal tracking and reporting of program performance metrics, ensuring alignment with organizational goals.
- Quality Assurance: Uphold the highest standards of patient care and quality assurance within call center operations.
- Regulatory Compliance: Ensure all programs and activities comply with relevant healthcare regulations and guidelines.
- Collaboration: Work collaboratively with cross-functional teams to enhance the success of healthcare programs and projects.
- Staff Management: Assist in the hiring, training, directing, and development of nursing staff while maintaining effective communication to ensure excellent customer service.
- Operations Monitoring: Maintain, educate, and monitor Call Center/Communications operations to enhance efficiency and effectiveness.
Schedule and Remote Eligibility
This position offers the flexibility of remote work for candidates residing in any U.S. state. The standard work schedule is a general 40-hour workweek during day shifts, Monday through Friday.
Requirements
- A minimum of 15 years of experience in healthcare call centers, telehealth nurse triage programs, or equivalent roles.
- At least 5 years of supervisory or leadership experience in nursing.
- A Bachelor's degree in Nursing from an accredited university is required.
- An active RN license in any U.S. state, commonwealth, or the District of Columbia.
- U.S. Citizenship is required.
Important Note
This position is contingent upon contract award, client approval, completion of a favorable background investigation, and the ability to obtain and maintain a Public Trust / High-Risk clearance.
Equal Opportunity Employment
We are committed to fostering a diverse and inclusive workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.
Employment Type: Full-Time