Description
Are you passionate about helping others and making a positive impact? If you're looking for a rewarding career in healthcare with the flexibility of remote work, we'd love to hear from you! As a Customer Service Representative, you'll be at the heart of our mission to provide excellent support to our clients and members. Your role will involve handling calls related to policy management, benefits, and claims inquiries, ensuring our members receive top-notch service with a focus on accuracy and efficiency.
Key Responsibilities
- Member and Provider Support: Manage inbound and outbound calls with professionalism and accuracy, providing clear information about membership options, benefits, and account status.
- Application Processing: Review and process membership applications, ensuring all required information is complete and accurate.
- Data Entry and Management: Maintain and update member information in our CRM systems, ensuring data integrity across multiple accounts.
- Multitasking: Balance multiple tasks such as managing calls, processing paperwork, and updating databases while maintaining high quality.
- Quality Assurance: Conduct regular audits of member data to ensure compliance with standards and regulations, addressing any discrepancies.
- Collaboration: Work with various teams to resolve issues and enhance service delivery.
- Process Improvement: Identify opportunities for process improvements to enhance client satisfaction and operational efficiency.
What We Offer
- Work/Life Balance: Enjoy a predictable schedule that fits your lifestyle.
- Paid Training: Comprehensive training to help you succeed.
- Benefits: Medical, dental, life, vision insurance, HSA, 401K, and paid time off.
Schedule
- Full-Time, Remote Position
- Hours: Monday - Friday, 9:00 AM - 9:00 PM EST (with assigned schedule within this timeframe) and Saturday, 10:00 AM - 2:00 PM EST.
Qualifications
- Education: High school diploma or equivalent.
- Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM systems or membership databases. Strong typing and data entry skills.
- Other Skills:
- Attention to Detail: Ability to detect and correct errors in data.
- Multitasking Ability: Effectively manage multiple tasks in a busy environment.
- Communication Skills: Excellent verbal and written communication skills.
- Problem-Solving Skills: Strong analytical skills with a focus on quick and effective solutions.
- Customer Service Orientation: A commitment to delivering exceptional service.
Join us and be a part of a team that values your contribution and supports your professional growth!
Employment Type: Full-Time