Position Summary
You will be responsible for a range of administrative duties that require independent judgment and familiarity with applicable procedures. This role demands effective interpersonal, verbal, and written communication skills, as you will interface with all levels of the organization.
Responsibilities
- Perform a variety of administrative responsibilities following established procedures.
- Administer and process customer purchase orders by reviewing instructions for product requirements and existing terms and conditions.
- Establish and maintain relationships with customer-facing teams through courteous and efficient servicing of customer requests.
- Prepare and submit correspondence in response to customer requests while maintaining confidentiality regarding customer and company matters.
- Generate and process standard spares quotes in a timely manner, coordinating with price estimating and reviewing pricing for reasonableness.
- Coordinate with various functions of the company on customer issues, prioritizing requests and committing to reasonable lead times.
- Release repairs to production upon customer approval by submitting work orders and updating sales orders.
- Enter and manipulate data on spreadsheets, databases, or file management programs with a high degree of accuracy.
- Manage customer portals, including downloading purchase orders and updating purchase order status.
- Set priorities and procedures for accomplishing work, potentially delegating tasks to others.
- Collect data, conduct research, and compile information for reports and projects using mathematical calculations.
- Communicate potentially negative situations to management constructively.
- Read and respond to routine correspondence, highlighting important items and attaching relevant files.
- Demonstrate the ability to type accurately at 55 wpm and possess personal computer skills.
Job Requirements
- Minimum of three years of progressively complex administrative office experience or demonstrated ability to perform described responsibilities.
- High School diploma or education certificate in a relevant functional area preferred.
- Working knowledge of R-Card, client knowledge, WAWF, and CAV preferred.
- Thorough knowledge of office equipment, administrative procedures, and terminology in the functional area.
- Ability to accurately record meeting proceedings when applicable.
- Proficient with Microsoft Suite software, especially Excel (including Formula, Vlookup, and pivot tables).
- Effective verbal, written, and interpersonal communication skills are essential.
- Ability to work effectively with others and be a participative team player.
- Ability to navigate customer portals, manage order retrieval, and ensure accuracy in delivery dates, quantities, and pricing.
Employment Type: Temporary