Primary Skills: User Acceptance, Incident Management, Debugging, Production Support, Monitoring
Contract Type: W2
Duration
: 6+Months
Location
: San Jose CA ()
Pay Range: $40 - $45 per hour
#LP
Job Summary
We are seeking an IT Application Support Analyst II, focused on ensuring world-class operations of enterprise applications critical to our business processes in San Jose. This role involves subject matter expertise in Enterprise Application modules, handling service requests, resolving system issues, and educating on application features. The successful candidate will be integral in new feature implementations, ensuring supportability post-launch, and working closely with business partners to prioritize and resolve defects.
Job Responsibilities
- Monitor and maintain operational readiness of Enterprise Applications, providing 24/7 support as needed.
- Provide Level 2 Incident Management support, driving the resolution of critical issues in collaboration with IT support teams.
- Debug and resolve production support or business process issues, including recommending corrective actions.
- Meet with Business Partners to prioritize defects and coordinate with Development for resolution.
- Develop and refine work plans for system enhancements, including testing, documentation, and coordinating promotion to the production environment.
Job Requirements
- Strong understanding of Enterprise Application modules and functionality.
- Proven experience in debugging and resolving IT application support issues.
- Excellent communication and collaboration abilities to work effectively with business units and IT support teams.
ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to
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