Description
We are seeking a compassionate and dedicated Remote Triage Registered Nurse (RN) to support patients and their families through effective telephone triage. You will utilize evidence-based processes and tools to ensure clear and safe care. By combining your critical thinking skills with decision support tools, you will provide standardized care to our diverse patient population.
Essential Job Duties
- Respond promptly to incoming calls, providing standardized care and assisting patients in navigating their benefits while fostering a warm and professional rapport over the phone.
- Conduct thorough clinical assessments of symptoms to confidently determine the appropriate level of care needed, referring patients according to established guidelines.
- Adhere to standard procedures and protocols related to triage services.
- Educate patients by clearly communicating recommendations in a friendly and patient-centered manner.
- Effectively connect members with additional internal and external benefits and community resources as needed.
- Deliver care in alignment with our core values.
- Provide triage and support for urgent prescription needs of members.
- Serve as a central point of contact for member emergency escalations.
- Participate in team meetings and contribute to continuous quality improvement efforts.
Requirements
- Bachelor of Science in Nursing (BSN) is required.
- Active Registered Nurse license, residing in a compact state with eligibility for licensure in all 50 states. A single state California license is required.
- A minimum of 2 years of experience in a triage setting, with a focus on phone triage preferred, or 2+ years in an emergency room, or 4+ years in an ambulatory primary care role that included triage.
- Ability to work in the Pacific Standard Time (PST) timezone.
- Willingness to participate in a rotating holiday and weekend schedule (every 3rd weekend for full-time, every other weekend for part-time).
- Expertise in advanced clinical decision-making.
- Comfortable working with a wide range of medical conditions for both pediatric and adult populations.
- Experience with complex decision-making in uncertain situations.
- Excellent written and verbal communication skills, including the ability to gather clinical history and summarize findings effectively.
- Proficiency in using multiple computer and medical record systems, as well as Google Suite.
- Ability to work efficiently in a fast-paced environment while meeting role-specific metrics without sacrificing quality. Good judgment in balancing priorities is essential.
- Commitment to maintaining current nursing licensure through timely renewal applications and compliance with continuing education requirements.
Other Skills/Abilities
- Self-disciplined, energetic, passionate, innovative, and flexible.
- Ability to work independently in a remote setting while managing stress effectively.
- A collaborative team player who follows systems and protocols to achieve shared goals.
- Demonstrates sound judgment, independent decision-making, and strong problem-solving skills.
- Maintains a professional demeanor with a service-oriented focus to prioritize the patient experience.
- Capable of multitasking and using sound judgment in various situations.
Employment Type: Full-Time