Overview
We are seeking a compassionate and skilled Remote Nurse Triage professional to join our team! In this vital role, you will provide accurate and timely medical advice to patients over the phone, ensuring they receive the guidance and support they need, especially during emergencies or after-hours situations. Your responsibilities will include assessing patient symptoms, delivering expert medical advice, and coordinating necessary care, all while upholding the highest standards of patient care and professionalism.
Key Responsibilities
- Conduct telephonic assessments of patient symptoms to determine the appropriate level of care needed.
- Provide accurate and timely medical advice and guidance based on established protocols and guidelines, adhering to the “gold standard” protocols of Schmidt/Thompson.
- Triage patient calls effectively, prioritizing medical needs with care.
- Document all patient interactions and assessments accurately and thoroughly.
- Collaborate with healthcare providers, including physicians and emergency services, to ensure seamless patient care.
- Adhere to legal and ethical standards while providing telephonic medical advice and care.
- Utilize medical resources and databases to provide up-to-date information for patient care.
- Communicate effectively with patients, ensuring they understand and comply with medical advice and instructions.
- Adapt to various telephonic medical scenarios while managing patient concerns with empathy and professionalism.
- Engage in ongoing training and education to stay current with medical protocols and best practices.
- Maintain a professional demeanor and empathy in all patient interactions.
Shifts Available
We are looking to fill positions specifically for the 12 AM to 8 AM shift.
Required Qualifications
- Active and unrestricted Registered Nurse (RN) license.
- Must possess a State of Illinois License or be willing to apply promptly.
- Must have Compact State Licensure or be willing to apply promptly.
- Minimum of 2 years of experience in clinical nursing, preferably in an emergency or urgent care setting.
- Proven experience in triage nursing or telephone triage.
- Strong understanding of medical terminology and healthcare processes.
- Excellent communication and interpersonal skills.
- Ability to assess and prioritize patient needs accurately and efficiently.
- Proficient in using electronic medical records (EMR) and telephonic communication systems.
- Strong critical thinking and decision-making skills, especially in high-pressure situations.
- Ability to work independently and effectively in a remote environment.
- Commitment to providing exceptional patient care and support.
- Flexibility to work varied shifts, including evenings, weekends, and holidays (specifically for the 12 AM to 8 AM shift).
- Ability to multitask and manage telephonic nursing responsibilities effectively.
- Willingness to undergo background checks and clearances for remote nursing practice.
Employment Opportunities
Full-time positions (32 hours per week) and part-time positions (minimum of 15 hours per week) are available, complete with benefits.
Employment Type: Full-Time