SRE (Site Reliability Engineer) Support Engineer

Gigster • Contract • Remote • 1m ago

Description:

Work cross-functionally with customers and partners to address complex customer questions and drive incidents to resolution.
Troubleshoot, isolate, and resolve container orchestration/management issues, specifically Docker and Kubernetes.
Troubleshoot, isolate, and resolve complex application deployment issues.
Analyze and categorize customer interaction trends to provide accurate and meaningful feedback to Engineering and SRE organizations.
Build knowledge base articles.
Participate in post-mortem reviews, and drive ongoing improvement.
Obsess over minute details to drive operational excellence in every aspect of your work.
Make meaningful and significant contributions to our client’s development of objectives and goals.
Work on complex issues, analyzing situations or data that require in-depth evaluation.
Your expertise and discretion will be required to think outside the box and resolve highly complex issues creatively and effectively.
Work hours are from 8 AM to 5 PM United Kingdom time, Monday to Friday. While there is no on-call, if there’s any maintenance during the weekend you will need to be available, and then you'll get time off to compensate for that.

Requirements:

Robust level of spoken and written English.
Several years of experience (ideally 5 or more) in supporting highly scalable applications and web services.
Experience working with Cloud technologies (AWS mandatory, Google Cloud - nice to have).
Hands-on experience with open-source technologies such as Kubernetes and Docker (mandatory), Spark, and Kafka (at least basic knowledge of these two).
Extensive experience in deploying, managing, and scaling applications using Kubernetes. Familiarity with Helm, Kustomize, or similar tools.
Deep understanding and hands-on experience with Linux administration, scripting (Bash, Python or any similar programming/scripting language), and troubleshooting.
Understanding of network protocols, DNS, load balancing, and related technologies.
Comfortable working with a very technical customer base.
Comfortable providing a wide range of support, from simple issue resolution to end-to-end onboarding.
Strong familiarity with modern server technologies and architectures.
Strong problem-solving skills, excellent communication skills, and the ability to work collaboratively in a team environment.
Strong attention to detail.
Excellent analytical capabilities.
Passionate about Technical Support.
Strong troubleshooting experience.
Ability to work as an independent contractor for a US company.
Nice to Have: Observability and logging tools experience like Prometheus, Grafana, Datadog, Splunk, etc.
Nice to Have: Hands-on experience with Relational Database Management Systems.
Nice to Have: Relevant certifications such as CKA (Certified Kubernetes Administrator), CKAD (Certified Kubernetes Application Developer), or Linux Professional Institute Certification (LPIC).
Nice to Have: Familiarity with tools like Terraform, Ansible, or Puppet.

Benefits:

World-class network. Be part of a network with the most talented people in the world.
Amazing cutting-edge projects. Pick the projects from F500 companies that you’re interested in.
100% remote and global. Live your best life, wherever that may be, and never lose out on career opportunities because of it.
Flexible work hours. There is a time to overlap with the customer’s timezone, but most of the time, we work asynchronously and don’t care when you’re online; you just deliver great results.
Flexible offerings. Choose how many hours you want to work and how much you want to earn.
Swag! Because who doesn’t love swag?

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