Our client is currently seeking an HR Operations Advisor – Interview Scheduler in Boca Raton, FL
Job Details:
- Type: Ongoing Contract (W2, Weekly Pay, Benefits Available)
- Hours: 40 hours/week | 8am - 4pm
- Type of assignment: W2 contract for 12 months (benefits available)
- Location: Hybrid in Boca Raton, FL
- Compensation: $24.67/hour
**This role will be on-site full-time until fully trained. After training is completed, the schedule will alternate weekly with 3 days onsite one week and 2 days onsite the following week**
This job will have the following responsibilities:
- Deliver exceptional customer service to candidates, employees, managers, and recruiters with coordination and interview scheduling requests
- Responsible for adhering to appropriate HR Operations Service Level Agreements and Key Performance Indicators
- Manage complex interview arrangements (e.g. time zones, multiple panel interviewers, process documentation, etc.)
- Schedules and confirms appointments for internal and external candidates
- Ability to work efficiently with minimal supervision
- Support HRSC with service calls inquiries or tickets as needed during peak periods
- Sending out reminders of scheduled meetings, partner with recruiters and managers to address schedule changes or modifications to structure of interviews
- Provide guidance to candidates for example facility, and travel
- Maintains detailed and current knowledge of the company's Interview Scheduling procedures, and documentation
- Manage large volumes of interview scheduling requests
- Provide our candidates, recruiters and interviewers with solutions and answers that are clear, sustainable and trend-setting
- Proactively identify areas of improvement that can positively impact the candidate, recruiter, and hiring manager experience
Minimum Required Qualifications:
- High school diploma
- 1-2 years of administrative experience
- Proficiency in MS Office, especially Outlook
- Bilingual in English and Spanish (fluent English and conversational Spanish)
- Strong critical thinking skills
- Excellent organizational and time management abilities
- Ability to work independently and as part of a team
- Effective communication skills with all stakeholders
- Strong customer service orientation
- Process improvement skills and a comprehensive understanding of cross-functional processes
Preferred / Nice to Have Qualifications:
- Experience in HR or Shared Services operations, with exposure to multiple HR areas
- Familiarity with case management systems and HR Portal technology
- Knowledge of Workday