Office Lead
A proud member of the Elevance Health family of companies, Paragon Healthcare brings over 20 years in providing life-saving and life-giving infusible and injectable drug therapies through our specialty pharmacies, our infusion centers, and the home setting.
Location: This position is onsite at our Arlington Infusion Center, 200 N MESQUITE ST, STE 115, ARLINGTON, TX 76001
Schedule: 5 - 8 hour shifts; 2 Saturdays a month
The
Office Lead is responsible for overseeing patient check-in, registration, and checkout.
How You Will Make An Impact
Primary duties may include, but are not limited to:
- Oversees staff and processes for check-in, verifying charts are pulled for scheduled appointments, demographics/eligibility is updated, and current forms are being utilized.
- Listens and responds to patient and/or family members concerns.
- Responds to patient questions and complaints; routes issues to appropriate personnel.
- Analyzes daily administrative operations and utilization of resources.
- Assists in Medic user issues.
- Ensures proper cash controls are in place and policy and procedures are followed.
Minimum Requirements
- Requires a HS diploma and a minimum of 1 year of lead/supervisory experience in a health care environment; or any combination of education and experience which would provide an equivalent background.
- For Carelon Health business units, satisfactory completion of a Tuberculosis test is a requirement for this position.
Preferred Skills, Capabilities And Experiences
- Bi-lingual (English/Spanish) preferred.
- Medical insurance experience
- Prior infusion experience