Job Title: Solution Center Associate
Contract Duration: September to January 2025 (possible extension)
Work Schedule: Hybrid, with in-office days on Wednesdays and Thursdays.
Work Hours: 7.5 hours per day between 8 a.m. and 6 p.m. (37.5 hours per week)
Interview Process: Video interview
Dress Code: Business Casual
Number of Positions: 1
Work Auth: USC/GC
Job Summary:
The Solution Center Associate serves as the first point of contact for employees seeking HR support. This role involves providing resources, addressing inquiries, maintaining accurate documentation, escalating issues as needed, and identifying opportunities for process improvement. The Associate ensures clear, efficient, and courteous support while upholding the university’s vision, culture, and values. Key responsibilities include opening and managing cases, ensuring accurate records, and resolving issues promptly in line with HR service level agreements.
Key Responsibilities:
- Serve as the primary contact for HR inquiries from employees
- Provide resources and solutions to address employee concerns
- Maintain and manage documentation and case records
- Escalate complex issues when necessary
- Identify and suggest process improvements
- Ensure compliance with HR service level agreements
Qualifications:
Must-Haves:
- Minimum of 2 years of customer service experience
- Outstanding communication skills
- Proficiency in computer skills
- Experience in a call center or contact center
- HR experience preferred
Nice-to-Haves:
- Familiarity with Workday or similar HCM systems
- Professional and neat appearance
- A bachelor's degree is preferred, but some college education is required
- Knowledge of HR systems