ABOUT US
We’re a young company that has achieved great things so far by creating a best-in-class styler range that is loved by hair stylists and consumers alike. We remain fiercely ambitious, with big growth plans, exciting innovations in the pipeline, and geographic expansion. We pride ourselves on remaining true to our founding ethos - the spirit of transformation - and have established a position at the forefront of the competitive fashion styling sector, where we are renowned as one of the leading hair styling brands around the world and synonymous with style and sophistication.
We are expanding our Northern American team – come be a part of our future organization!
POSITION OVERVIEW
As the Operations Coordinator, you will assist the Operations Manager on a day-to-day basis on all relevant supply chain and operations activities, which includes effective management of order entry and inventory allocation tracking.
JOB ROLES & RESPONSIBILITIES:
Purchase Order Management for Sales
- Entry of order/data input for all orders
- Order billing in MSD (Microsoft Dynamics) includes entering tracking #’s, tracking orders, and keeping customers and staff updated as required.
- Order billing in EDI – as above but in EDI, includes entering in ASN’s via EDI
- Data entry in customer portals for Chargeback disputes and investigation
- Provide timely OOS and discontinued SKU feedback to avoid chargebacks
- Process all orders in a timely manner while following proper protocols
- Troubleshoot errors in MSD (Microsoft Dynamics) and SPS Commerce for all EDI documents (850, 855, 856, 810)
Internal Customer Service
- Provide customer service to Salon Reps to assist and answer questions regarding their orders.
- Work cross-functionally with finance team to review and dispute customer chargebacks.
- Ensure we ship in accordance to previously established allocations by channel.
- Work with Account Managers on latest promotions and launches for specific channels.
- Provide RA#’s and follow through with the Distribution Center to confirm quantities received and process credits.
- Work with Distribution Center to ensure RMA pick up
- Cross functional training for other relevant roles during vacation/sick time
- Daily internal collaboration with channel stakeholders
- External communication on occasion directly with vendor partners
QUALIFICATIONS & SKILLS:
- Bachelor’s Degree and 2 years minimum experience in similar capacity
- 2+ years experience with ERP’s (Microsoft Dynamics preferred, not required)
- Proficient in Microsoft Office including Word, Excel, PowerPoint and related software skills
- Excellent problem-solving skills
- Ability to adapt in a constantly changing environment
- Highly organized, detail-oriented, and excellent customer service skills
- Strong time-management skills with ability to manage multiple projects in fast paced & highly demanding environment
- Is flexible and able to support colleagues within and outside the operations function
- Excellent communicator and relationship building
- Works well under pressure
- Strong desire to develop and learn new skills over time
WHY JOIN US?
We value a diverse and inclusive workplace and we welcome people of different backgrounds, experiences, skills, and perspectives. We believe that everyone does their best work when they are supported by each other and the company, and we offer a generous set of benefits to make sure the team is happy and healthy. Here is a sampling of the benefits we offer our team:
- Flexible working hours / Summer Fridays
- Ability to work with an international beauty brand
- Friends & Family discount on ghd products
- Free hair tools during designated time periods