Title : HR Associate/Associate
Location : Los Angeles, CA 90089 - Hybrid
Duration : 4+ Months Contract
• Work hours: 7.5 hours between 8 a.m. and 6 p.m. (total 37.5 hours per week)
Education:
Some college education required; bachelor's degrees preferred
Must-Haves:
- Minimum of 2 years of Customer Service Experience
- Outstanding Communication Skills
- Proficiency in Computer Skills
- Prior experience in a Call Center
- Contact Center/Customer Service Experience; HR experience is preferred
Nice to Haves:
-Professional and Neat Appearance
- Familiarity with Workday
- Some college education, with a preference for bachelor's degrees
- Preferred HR Experience
- Knowledge of HCM Systems
Sell Messages to Candidates:
This role offers a valuable opportunity to gain insights into various HR disciplines while supporting employees, faculty, and other HR professionals in an academic environment. As the USC HR Service Center is expanding and evolving, the individual will have the chance to develop new skills that will be beneficial for their future career.
Description:
The Solution Center Associate serves as the first point of contact for employees seeking HR support. The role involves providing resources and solutions to inquiries, maintaining documentation, escalating issues as needed, and identifying opportunities for process improvements. The Associate will uphold the university’s vision, culture, and values by delivering clear, efficient, and courteous support. Responsibilities include opening and managing cases, ensuring accurate records, and following up to resolve issues in a timely manner while adhering to all HR service level agreements.
Campus - Non-Clinical Onboarding, it can commence pending a criminal check if the role does not involve driving or handling cash. Here are the required steps:
- CORE
- Background Check
- Social Security Trace
- 7 years of work and residence history found by SSN
- County Criminal Check (7 years)
- Federal Criminal Check (7 years)
- Widescreen Plus National Criminal Search
- National Sex Offender Registry
- Application
- Temporary Work Agreement
- Harassment & Discrimination Pamphlet
Please note that USC strongly recommends that all contingent workers become fully vaccinated against COVID-19 and receive booster doses when recommended. Additionally, the campus is urging and strongly recommending the flu vaccination for all employees.