"Bravens Inc., a part of the Ampcus Group of Companies, is an information technology consulting and services company. With extensive staffing experience in IT and non-IT industries, we welcome you to join our team. If you've got the expertise, we've got the job!"
Role Conversational Designer
Location Remote
Type Contract
Role Overview
We're seeking a talented Conversational Designer with a strong background in SEO to help us develop and optimize our new semantic search system. You'll work closely with our content, product, and engineering teams to design and implement conversational flows and optimize search rankings to drive customer success.
Key Responsibilities
- Design and optimize conversational flows for our chat interface, ensuring they're intuitive, informative, and aligned with user intent.
- Work with content leaders to define and refine the tone of voice for responses to reflect the Sage brand values.
- Collaborate with content teams to implement SEO best practices in product documentation, including semantic keyword optimization and structured data markup.
- Analyze and report on user interactions and search patterns to continually improve the effectiveness of conversational flows and prompts.
- Work closely with data scientists and engineers to fine-tune the LLM and RAG system for optimal performance and relevance.
- Develop strategies to improve the accuracy and experience of our LLM-generated summaries in our search experience, which may include developing and refining prompts.
- Create and maintain documentation on best practices for conversational design and prompt engineering in an SEO context.
- Stay up-to-date with the latest trends and developments in conversational AI, LLMs, and search engine algorithms.
Requirements
" Bachelor's degree in Communications, Linguistics, Computer Science or a related field.
" 5+ years of experience in conversational design, UX writing, or related fields.
" 3+ years of experience in SEO and content optimization.
" Proven track record of improving search visibility and user engagement through conversational design and content optimization.
" Strong understanding of LLMs, RAG systems, and their applications for search and content.
" Excellent writing skills with the ability to craft clear, concise, and engaging content.
" Experience with schema markup and structured data best practices.
" Strong analytical skills and experience with data-driven decision making.
" Excellent communication and collaboration skills.
" Familiarity with technical writing, API documentation, and knowledge base articles.
Preferred Qualifications
" Experience working with GPT-3, GPT-4, or similar large language models.
" Experience with A/B testing and conversion rate optimization.
Bravens Inc. is an Equal Opportunity Employer. We provide consideration for employment to all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability.