Job Description:
Knowledge and experience with monitoring and alarming processes and technology
- Experience operating with cloud service platforms
- Ability to stand up a new cloud environment
- Determine system interactions and dependencies with other applications and components within the Voice Services product
- On-call support as needed based on rotation and severity of issues
- Route defects to appropriate internal/external squads for defect remediation
- Responsible for managing AA problem management policies
- Collaborate with monitoring teams to develop new alarms and alerts based on undetected incidents and capturing all appropriate data that triggered the alarm
- Define monitoring types and thresholds to implement
Preferred Qualifications- Education & Prior Job Experience
Degree or years of experience in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training.
- 5+ years of IT Engineering and/or Operations experience with increasing levels of responsibility
- 1-3 years of experience in Kubernetes cluster and good understanding containerization and good hands-on experience in NGINX Ingress controllers
- 1-3 years of knowledge with Linux environments
- Working knowledge of databases: Oracle, SQL, etc.
- Knowledge of Cloud infrastructures (AWS, Google, IBM, etc.)
- Knowledge of Web Servers (Nginx, Apache, etc.)
- Ability to work effectively in a fast-paced changing environment
- Ability to multi-task and prioritize
Pay Range: $40-50/hr
The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision as well as 401K contributions.