Company Description
Why Wellmark: We are a mutual insurance company owned by our policy holders across Iowa and South Dakota, and we’ve built our reputation on over 80 years’ worth of trust. We are not motivated by profits. We are motivated by the well-being of our friends, family, and neighbors–our members. If you’re passionate about joining an organization working hard to put its members first, to provide best-in-class service, and one that is committed to sustainability and innovation, consider applying today!
Why Wellmark Technology:Wellmark is building innovative, modern solutions using cutting edge technology. We are driving organizational transformation and business strategy by empowering our technology team to innovate new and elegant solutions to enhance the customer experience. Together, we are leaning into the future, owning the outcome, and driving organizational change to transform how we work.
Learn more about our unique benefit offeringshere.
You can also learn more about working at Wellmarkhere.
Job Description
Provide integrated data analysis activities within a team responsible for managing member experience outcomes for the organization. Contribute to the construction of continuous performance feedback measurements, experience testing, and measuring investment and value performance. Lead the creation activities of new measurements aligned to member experience product team needs. Leverage analytical skills to interpret data and solve problems that further optimize the experience of members. Use effective relationship management skills, collaborate with stakeholders across the organization to ensure work is aligned to the analytics and technology team strategies.
Qualifications
Required
- Bachelor’s degree in Engineering, Computer Science, Analytics or related STEM field or direct and applicable work experience.
- Minimum of 2+ years of direct and applicable experience, including expertise in data management practices or analytics methods.
- Experience with business intelligence, reporting, and analytics platforms.
- Demonstrated experience in working with large data sets and spreadsheets.
- Proven and successful track record in ideating, developing, and delivering new analysis or analytic capabilities for a team or project.
- Strong verbal and written communication skills, including demonstrated experience engaging other stakeholders important in decision making.
- Naturally curious, with demonstrated ability making data-driven business decisions.
- Strong collaboration and team building skills, including success working in a team environment and capable of building and maintaining positive relationships with other staff, departments, and customers.
- Travel 5 - 10%.
Preferred
- Experience in the analysis of databases using SQL dialects and statistical programming languages with specific experience utilizing data collection, advanced formulas, complex data joins, and data presentation.
- Ability to quickly learn new data sources and programming languages (e.g. Python, R).
- Experience with business intelligence and analysis platforms such as Power BI or Tableau.
- Proficient in Microsoft Excel with a strong emphasis in formulas, pivot tables and data visualizations.
- Prior experience with a Health Care / Health Insurance organization.
- Have a passion for mentorship and coaching.
- Experience measuring and optimizing digital channels or customer experiences.
Additional Information
- Provide integrated data analysis activities and execution of the member experience analytics strategy aligned to the goals set by the design teams and leadership.
- Review, synthesize, and prioritize the member experience data and analytical needs for one or more design teams, with collaborative alignment across all teams and with leadership.
- Assist in creation and leveraging of a measurement and optimization framework aligned to the roadmap and balancing the needs of experience product teams and investment value performance.
- Participate in workshops to define the measurements and analytics needs for the assigned member experience products used by internal and external stakeholders.
- Contribute to the creation of channel economics, operational costs analysis, experience/feature measurements and investment value performance for the member experience team.
- Analyze and interpret data using internal and external data sources, including research, channel utilization, feature utilization, process measurements, natural language processing models, member profile and segmentation, financial and operational.
- Develop measurement packages/output in collaboration with technology and analytics teams to benchmark performance and recommend opportunities for further member experience optimization efforts.
- Partner with analytics and technology teams to determine appropriate analysis and measurement techniques using data mining, statistical analysis, modeling, natural language processing and other advanced analytics.
- Ensure the execution of member experience measurement outcomes are effectively aligned to active projects and operations driven change.
- Pursue opportunities to use member experience measurements for process improvements that help reduce costs, improve service, reduce risk, and gain competitive advantage.
- Develop natural language processing models to collect, process and analyze text and speech.
- Other duties as assigned.
An Equal Opportunity Employer
The policy of Wellmark Blue Cross Blue Shield is to recruit, hire, train and promote individuals in all job classifications without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or any other characteristic protected by law.
Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact us at careers@wellmark.com
Please inform us if you meet the definition of a "Covered DoD official".