Job Summary:
The Contracts Coordinator supports team members responsible for managing and overseeing the processing of customer and third-party contracts.
In addition, they will assist in post close case queue management, quality assurance/proofreading, data entry, and ad hoc assignments.
Essential Duties/Responsibilities:
• Receiving daily production assignments to support team
• Creating documents using form templates
• Entering data based on standard work process and procedures
• Researching issues involving transactions that did not process (due to incorrect entry, out-of-sequence steps, incomplete information)
• Reading, analyzing, and performing quality control on samples of documents and workflow to identify issues and refer to subject matter expert team members
• Pulling reports and updating reports, as directed
• Investigating and resolving issues throughout the lifecycle of contracts
• Other duties as required based on projects and business needs
Minimum Requirements:
• Undergraduate degree business management or operations management preferred.
• Minimum 2+ years of experience in customer service, operations, or relevant work experience.
• Excellent oral and written communication skills, including an ability to effectively communicating with cross-functional departments.
• Maintains composure and efficiency in a fast-paced environment.
• Ability to handle multiple tasks and assignments, ensuring all deadlines are met without compromising quality or attention to detail.
• Ability to work independently and as part of a team.
• Problem-solving mindset with a focus on continuous improvement.
• Cultural fit personally and professionally. Must possess a positive, can-do attitude and outgoing personality to deliver the best service for our customers, external stakeholders, and internal employees.
Preferred Qualifications:
• Understanding of the deregulated retail electricity or natural gas markets, preferred.
• Customer Care or Operational skills experience a plus.
• Strong proficiency in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint, etc.) and CRM software.