***READ FIRST:***
- MUST BE AVAILABLE TO WORK SHIFTS AS NEEDED WITHIN THE BELOW SCHEDULES
Sunday-Wednesday
- 6:00am- 4:00pm
- 10:00am – 8:00pm
- 8:00pm – 6:00am
Wednesday-Saturday
- 6:00am - 4:00pm
- 10:00am – 8:00pm
- 8:00pm – 6:00am
- The first 6 weeks of this position is training 100% on-site at Fort Worth location during standard business hours. Hybrid scheduling goes into effect after training is completed.
- This is a 12-month (with likely extensions) contract opportunity through CDW working for our end-client.
- We can not provide visa sponsorship or contract corp-to-corp.
- 50% on-site in Forth Worth, TX, 50% remote. Candidates must be currently local to the Fort Worth area.
JOB DESCRIPTION:
Tier 1 NOC Engineer
Seeking a Tier 1 Network Controller who will be responsible for monitoring and taking corrective action on infrastructure within a 24/7/365 NOC environment.
50% onsite and will be long term
The Tier1 team is responsible for supporting the client IP network and telecommunications infrastructure nationwide.
Responsibilities Include:
• Monitoring network and telecommunications infrastructure using CA Spectrum and various other tools.
• Provide tier I support and escalate as needed
• Assist with managing incidents of all severity
o Severity 2 incidents include an MTTR goal of two hours
o Assist and/or lead outage bridges as needed
• Take inbound support calls from internal campus and field customers as needed
• Create incidents and tasks via ServiceNow; will also work with problem and change requests
• Record detailed and accurate customer and problem information in incidents
Requirements:
• Must be able to work any assigned shift in a 24/7/365 environment including weekends and holidays; must be flexible with changing shifts as needed
• Service Now Incident Management
• Network Engineer job related experience
• Must be proficient typing
• Excellent written and verbal communications skills
• Independent problem solver and strong team player capable of making solid fact-based decisions under pressure
• Strong troubleshooting skill; solid understanding of network fundamentals and concepts
Preferred Experience:
• Cisco CCNA and/or on the job experience managing and supporting Cisco technology
• SDWAN/Big Switch/Silver Peak
• Telecommunications, RF, Microwave, Wi-Fi
• Railroad assets including train control/Roadway technology (willingness to learn as this is railroad specific)
• Fast paced environment
• NOC Centric