Primary Skills: NGFW (Nextgen firewall), Networking, JQL, JIRA and Python
Contract Type: W2 Only
Duration: 12+ Months (Possible Extension)
Location: Plano, TX- hybrid
Pay Range:$32 - $36.11 Per Hour
Job Summary
We are seeking a driven Junior Customer Success Engineer with a strong foundation in Computer Science, Engineering, or Networking to join our Plano, Texas team. This position is perfect for a recent STEM graduate aiming to harness their academic background and internship experiences to provide exceptional customer and technical support for our Next Generation Firewall (NGFW) technologies. The role involves on-site work 3 days a week, offering a balanced approach to hands-on learning and professional development.
Job Responsibilities
- Gain in-depth knowledge of NGFW technologies to provide technical support to customers and partners.
- Collaborate with Product and Engineering teams on the development and implementation of network security solutions.
- Influence customer upgrade decisions and optimize product utilization by identifying appropriate release versions.
- Support the technical aspect of customer upgrades and security objective achievements.
- Contribute to high-touch delivery strategies and technical account deployments in partnership with account teams.
Job Requirements
- Recent STEM graduate (Computer Science, Engineering, Networking) with a GPA of 3.5+.
- Strong understanding of JIRA and JQL is required.
- Knowledge of scripting languages like Python is a strong plus.
- Basic understanding of network security concepts, with a strong willingness to learn and develop deep expertise in Palo Alto Networks NGFW security platforms.
- Familiarity with Enterprise network products and a keen interest in expanding knowledge in network security.
- Basic knowledge of Windows, Mac, and Linux operating system
- Individuals with a QA background and PCNSA certificate are at an advantage
- Excellent communication and presentation skills, along with a basic understanding of network security principles.
ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)!
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